Reverse Wires White Paper

NatPay’s new Reverse Wires White is now available upon request. It discusses the intricacies of the subject matter, and how they work in regards to NatPay. Click here to obtain this white paper in PDF format.

HOLIDAY NOTICE: Memorial Day

HOLIDAY NOTICE:

Memorial Day

Monday, May 27th, 2013 (Memorial Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, May 21st, 2013 through Monday, May 27th, 2013 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Payroll Success Story: Avail Professional Services

Avail Professional Services in Sorento, IL. d/b/a Apex Payroll, provides payroll services, bookkeeping services and income tax return preparation to individuals and corporations. They are a small business that specializes in serving other small businesses.

Avail wanted to offer their clients a turn-key, dependable direct deposit service and chose NatPay for several reasons. NatPay is known in the industry as a reliable and trusted ACH service provider and has a unique system for adding clients in order to provide processing for payroll clients quickly and efficiently.

“We had a new client that required a quick turnaround set up time. A NatPay technical support representative was able to get the client set up the same day,” remarked Amanda J Dussold, CPA.

A key differentiator of NatPay’s ACH Solutions is that the company provides extended processing time for payroll processors across the nation, allowing for west coast clients to process throughout their business day – the same as an east coast client would. “When I was having problems with the file “after hours” – I called approximately 7:30 eastern time – customer service was available to help”, stated Dussold. NatPay is the only ACH Service Provider that is open from 9am to 10pm ET to accommodate file uploads throughout the work day regardless of their location. This is a tremendous benefit to payroll professionals across the nation – especially those who send files several times a day and after many banks and ACH processors have already closed.

Jim Hagen, VP of Sales for NatPay commented that many clients find their way to NatPay simply because of excellent customer service. “It’s a competitive industry and to not offer a quality service or a dependable service – you won’t stay in this business for long.” Other issues that Avail was concerned with in selecting a direct deposit service provider was implementation time and customer support. “One of the reasons for selecting NatPay was the helpful staff and good customer service”, Dussold said.

Timing options were also a factor in selecting NatPay as a ACH service provider (2 day processing, etc.) Being able to process payroll with faster processing. NatPay provides flexible timing options that help payroll professionals work smarter and faster – providing a service that many banks and ACH providers simply cannot match.

New Extended Hours for Direct Deposit / ACH Customers

NatPay is excited to announce new, extended hours for Direct Deposit / ACH customers!

In order to accommodate a thriving West Coast customer base as well as provide valuable processing time to customers in all time zones, National Payment Corporation (NatPay) recently adopted a new operating schedule that gives payroll administrators more time to process their payroll.

NatPay’s Direct Deposit / ACH customers now have until to 9:45 p.m. ET to submit files to NatPay for processing that day.

For more information, please contact Customer Support.

NatPay Successfully Completes SSAE 16 Type 2 Audit Examination

National Payment Corporation (NatPay), an application service provider specializing in online document management systems and ACH solutions, is pleased to announce that they have recently completed a SSAE 16 Type 2 service audit examination, formerly known as a SAS 70 II audit, of their services. The audit was performed by a nationally-recognized, independent auditing firm, and was completed in January 2013. Included in the scope of the audit were NatPay’s data input and validation controls. The general controls that support these activities were also examined.

SSAE 16 is an acronym for the American Institute of Certified Public Accountants (AICPA) Statement on Standards for Attestation Engagements No. 16, titled Reports on the Controls at a Service Organizations. SSAE 16 defines the professional standards used by a service auditor to assess the internal controls of a service organization and issue a service auditor’s report.

In order to complete the audit, NatPay management developed control objectives for the significant areas of internal control that support NatPay’s services. The control objectives in the 2012 report addressed each of the following areas:

Control Environment
Physical Security
Environmental Protection
Computer Operations
Information Security
Application Change Control
Data Communications
Data Input and Validation

NatPay’s service auditor performed extensive testing of the control activities that have been implemented by NatPay to help ensure that all control objectives are met. Following this rigorous examination, the auditing firm was able to issue an unqualified opinion regarding each of the areas described above.

“Our commitment to security is evident by our third examination. This is in addition to other independent audit examinations that NatPay has completed since its inception in 1991,” stated Steve Pereira, Vice President and General Manager. “Our goal is to provide our customers the best possible service with the upmost attention to security that they expect and deserve. Completing SSAE 16 examinations is our proof of statement to this dedication.”

The SSAE 16 Type 2 audit report is designed to provide clients with a certain level of assurance regarding the controls that are maintained by NatPay management. The SSAE 16 Type 2 report addresses all five components of internal controls, namely the control environment, risk assessment activities, control activities, information and communication systems, and monitoring activities.

Furthermore, NatPay’s management understands the ever-increasing importance of corporate governance, as well as the impact of the organization’s services on our clients’ system of internal controls. The successful completion of the 2012 SSAE 16 Type 2 examination is only part of NatPay’s continued commitment to maintaining a high level of internal control. NatPay has engaged its service auditor in a long-term contract whereby NatPay has and will undergo auditing on an annual basis.

About NatPay
NatPay has been servicing clients since 1991 as an ACH solution and online document management provider. NatPay provides top-quality data consolidation services as a SaaS (Software as a Service) for online reporting and online data maintenance services to our clients with custom systems. NatPay specializes in meeting client-specific requirements in a highly-responsive manner. From our inception, NatPay has helped its clients with cost reductions from AP/AR to HR and e-statement delivery and management.

NOTICE: System Maintenance / Upgrades

NatPay will be performing scheduled maintenance on our ACH Direct Deposit and EZStub pay stub systems during Presidents Day weekend:

8 a.m. ET 2/16/13 – 8 a.m. ET 2/17/13

During this 24-hour time period, these online services will only be available intermittently while we perform the system upgrades. Please plan accordingly if you feel that this service schedule will affect you.

If you have any questions, please contact NatPay’s Customer Service department via our online form, by email at [email protected], or by calling 813-222-0333.

NEW: Early Return-Item Notices

Starting February 2013, NatPay will begin providing Direct Deposit customers with new, early return-item notices.

For your convenience, these notices will be sent out during a.m. hours each business day to alert you about any upcoming return items. These notices will also contain detailed information about each return item.

Please note that all return items will continue to be processed normally.

NatPay strives to communicate quickly and efficiently with our customers, and is confident that these new notices will be an added benefit to you, and help streamline your payroll processes.

If you have any questions, please contact NatPay’s Customer Service department via our online form, by email at [email protected], or by calling 813-222-0333.

Case Study – Butler County Schools, Kentucky

Butler County Schools in Kentucky is a local school district with over 300 full-time employees. Like many school systems today, Butler County schools were researching ways to save money, improve processes, and streamline their school system as a whole in order to fully maximize their budget. Like many other schools, paperless payroll solutions seemed to provide an answer to this problem.

“We wanted to eliminate paper pay stubs and W-2 forms, and give our employees access to them through a website,” stated Travis Johnson, Payroll Manager for Butler County schools. Johnson wanted to find a paperless statement solution that would be easy for employees to use, and also be secure so that employees’ pay information would be protected online. “We were looking for a product that was user friendly, cost effective, and very secure,” remarked Johnson.

After a thorough research process, Johnson chose NatPay for online pay stubs and W-2s. This decision was based on a variety of factors that all came together in support of NatPay’s Doculivery online pay stub and online W-2 services. It was paramount that the Doculivery system be easy to use, and simple for Butler County School employees to adopt. “Doculivery is very user friendly. Setup only takes a few minutes, and there is almost no learning curve,” said Johnson.

Having employee pay information online also meant that security was a top priority for Butler County school employees. “Many employees were initially concerned about the security of their pay information, but once they experienced how easy and secure the Doculivery system was to use, those fears went away. I was also concerned with disaster recovery and upload security, but all my concerns were put at ease when I learned about NatPay’s security features,” said Johnson.

NatPay has completed a SSAE 16 SOC 1 audit (formerly SAS 70 Type II) which means that very stringent security procedures are maintained on a daily basis. Doculivery clients are assured that their pay information is kept safe and secure using the latest, Industry-standard security protocols and encryption methods.

Many clients that search for paperless solutions are concerned with the integration process taking too many months to implement. Based on industry results, it takes 16 to 22 weeks to adopt an online pay stub process which is why Doculivery’s 6 to 8 week integration time period looks so attractive. This rapid implementation process allows many clients to realize a faster ROI. “Integration was simple. I got the programmers the reports out of Munis (our payroll software) and NatPay built the system around them. Once we were set up, NatPay’s support staff walked me through the upload process. It was all very simple,” remarked Johnson.

The Group Administration features of Doculivery provided additional benefits for Butler County. Like other companies who have limited payroll personnel, the system must accommodate various levels of payroll staff using the system, and provide simple administrator functions that do not require a technical or IT representative.

“Since I am the only person with administrator rights (besides a person for backup) it was important that administration did not require a lot of time. Doculivery is simple. I can unlock someone, or update an employee very quickly,” said Johnson. “I was told that if I could get the information to NatPay, then the programmers could make Doculivery do what I needed it to do. So far, they have come through 100% of time.”

After using the Doculivery system for a few months, Butler County Schools anticipates a significant savings over conventional paper methods. “By just using Doculivery for online pay stubs and W-2s, we are able to project about a 50% savings from the old way of printing paper stubs. We are saving on the paper for stubs and W-2s, as well as the ink used to print them, and also on all of the postage costs,” remarked Johnson.

Employee feedback from Butler County school employees has been quite favorable. “Everyone is uneasy about change, but after we rolled out Doculivery online pay stubs, I can say that I haven’t had anyone complain about them. I have even heard from some of my employees that I was worried about saying how simple the system is,” said Johnson.

Now that Butler County school District is enjoying tremendous savings by adopting Doculivery online pay stubs and W-2s, Johnson intends to increase their paperless projects for additional savings, and to further streamline their business processes.

“We are very happy customers, and are excited about using Doculivery for other paperless solutions in the future,” said Johnson.

New ACH / Direct Deposit Report Designs

NatPay New Report Designs

Out with old, and in with the new! NatPay is redesigning the layouts of all the reports our customers receive, and will begin rolling out the the new reports designs over the next few weeks.

These new reports feature a cleaner, easier to read layout of all the same information that you are currently used to seeing.

Please note that NatPay will also be phasing out the plain-text versions of the reports in favor of the new, modern HTML versions that you will soon begin to receive.

For those customers who receive PDF versions of the reports, the PDFs will match the HTML versions.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

After Hours / Emergency Contact Information

NatPay After Hours / Emergency Contact Information

With the holiday season right around the corner, NatPay would like to take this opportunity to request current after hours / emergency contact information for your organization.

Often, organizations and their employees operate on alternate schedules during the holidays, and the regular people we contact in the rare case of an issue may not be available, or the office might be closed. If NatPay has after hours / emergency contact information on file for your organization, it could save the day, and keep your funds moving properly.

Please contact NatPay’s Customer Service department to provide the requested contact information by calling 813-222-0333.

HOLIDAY NOTICE: Columbus Day

Monday, October 8, 2012 (Columbus Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, therefore National Payment Corporation (NatPay) will not be able to process any Direct Deposit transactions through the Federal Reserve system. Any Direct Deposit files submitted to NatPay on this day will not be processed through the Federal Reserve until the following business day.

NatPay Customer Service and other Operations representatives will though be available during normal business hours.

If you have a Direct Deposit file transmission that falls between the dates of Tuesday, October 2, 2012 through Monday, October 8, 2012 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us. If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

CLICK HERE TO READ MORE NATPAY NEWS / UPDATES

Whatʼs on the horizon for the electronic document management environment?

Software as a Service (SaaS) solutions, such as online payroll, will continue to drive the paperless trend.

While the fundamentals of payroll have not changed, we are in the middle of a payroll process revolution. The emphasis will shift from “software” to “service.”

At NatPay, our focus has always been to give equal priority to service. SaaS offers more flexibility and choice.

For example, some clients may want to be billed per payroll, while others prefer quarterly. You want to be sure your payroll partner gives you that kind of flexibility.

It is only a matter of time before direct deposit completely replaces checks in the vast majority of small businesses across the country.

All Document Management systems share one significant inefficiency: the time it takes to check a document into the system. Systems require that you enter certain document properties like title, retention period, category, storage location, etc.

One document might take 20 seconds, which may not seem like much time. However, what if there were a hundred or more documents a day to check in? Now we are talking about 20 minutes per day or more.

Or what if a firm just completed 1,000 tax returns and wanted to store them in its document management system? How long would that take to check them in?

We are constantly striving to improve product efficiency. We are in the process of adding sophisticated automation features to Doculivery that will recognize and automatically check in a significant portion of documents including emails and large batches of tax returns, invoices, or other forms created from other programs or scanned into Doculivery system. This technology represents a large step forward in the evolution of document management software.

Contact us today at 800-284-0113 to find out your cost savings when adopting an online document management solution with NatPay.

How does going paperless increase efficiency and save money? How much does it save?

In terms of payroll, paperless means big cost savings and better security. As one the first online payroll services companies, weʼve seen astronomical savings since launching the business in 1991. Our 35,000+ small to mid-sized business customers nationwide are saving nearly 50% compared to what they would pay for a traditional, paper-intensive payroll provider.

“Accountants using Direct Deposit Plus and online pay stubs can create an incremental $500 to $1,000 per year per client by adopting a paperless payroll”, stated Mark Williams, NatPay’s Marketing Director.

We should replace the term “paperless” with “document management” since not all paperless solutions are document management systems. In most cases, the greatest efficiency gain from any document management system should be the dramatic reduction in time spent retrieving documents.

It is a well-known fact that staff spends as much as 30 minutes per day searching for lost or misfiled documents. In addition, a comprehensive document management system should provide the tools to reduce engagement time, improve client service, and cut paper, printing, and copier costs significantly.

Doculivery clients using our SaaS (Software as a service) application have saved time and money in multiple ways—in preparing payroll and tax forms and reports and more efficient workflows in general. ROI for some Doculivery clients can range between 200% and 400% – most often with first year ROI paying for the solution.

TESTIMONIAL: Many thanks to Jonathan and Elissa for helping me solve my payroll problem.

Many thanks to Jonathan and Elissa for helping me solve my payroll problem. Your diagnosis and familiarity with DacEasy and NatPay pointed me in the right direction so that I was able to finish the payroll long before midnight!

Thanks again for your patience and help.

Bonnie M.
Update Records Management, L.P.

New Direct Deposit Processor / Client Online Guide

NatPay’s Direct Deposit Processor Online Guide is now available.

This Direct Deposit Processor / Client Online Guide provides Processors with all of the information needed to get up and running with NatPay’s Direct Deposit Distribution services quickly and easily.

In this guide, you will find Direct Deposit features, pricing and timing options, as well as step-by-step setup instructions, helpful hints, and all of the documents that you will need to complete the setup process.

Follow this link to access the guide:

http://natpay.com/support/ppp-qsg/

TESTIMONIAL: I LOVE LOVE the updated withdrawal descriptions for my customer accounts!

I just wanted to tell you how much I LOVE LOVE the updated withdrawal descriptions for my customer accounts! Now that custom preferences allow for matching descriptions, it makes our life and our client’s lives much easier.

After using DPS and others in the past, NatPay is easily the best! You’ve got a great system and I’m VERY happy with it.

Thanks so much!

Mark B.
– Preferred Payroll

NatPay to Attend the 2011 SHRM Annual Conference and Exposition with Green HR Solutions

NatPay will demo its latest version of the innovative solution — Doculivery, at booth #1031

Tampa, FL (PRWEB) June 16, 2011 – National Payment Corporation (NatPay), a provider of online document solutions, announced today its participation in the 2010 SHRM Annual Conference and Exposition from June 26th through June 29, 2011 in Las Vegas. NatPay will showcase Doculivery, its innovative Payroll, Human Resources, and Financial Services solutions for document management, AP/AR, and employee/manager self-service needs.

NatPay will be appearing as an exhibitor, Booth #1031, at the 2011 SHRM Annual Conference and Exposition to introduce its latest release of Doculivery. NatPay will present Doculivery, a SaaS (Software as a Service) solution for corporations focused on reducing G & A costs by optimizing payroll functions and document management services, streamlining human capital operations, increasing cash flow for AP/AR operations and providing time saving solutions to other paper-related processes.

Enterprise corporations such as Family Dollar and Westinghouse have achieved substantial productivity gains and cost reductions by successfully implementing Doculivery. The SaaS solution is based on NatPay’s extensive experience in developing online payroll distribution solutions for over 7,000 clients across the nation.

“Many companies are searching for a SaaS solution but are hesitant to adopt a process that takes months or years to implement. A faster integration means better cash management and a quicker ROI, reducing G&A costs in every major profit center, from AP/AR to Human Capital Management,” remarked Mark Williams, Marketing Director. “We are excited to present the latest version Doculivery at the SHRM conference as the perfect SaaS Solution for mid-market and enterprise companies that want the best value and service in an online document management solution.”

NatPay’s website offers an overview of the entire portfolio, and a comprehensive list of client testimonials and case studies. To learn more about the Doculivery solution, please call 1-800-284-0113, or visit the company’s website at http://natpay.com.

About NatPay
NatPay is an innovator in the online document solutions industry with over 20 years of information distribution experience. NatPay provides online document solutions to over 7,000 clients across the nation. NatPay processes over 4 million monthly statements and over $7 billion dollars of customer funds annually, and maintains a 99% accuracy rate. With customized SaaS (Software as a Service) solutions, and online document management services, NatPay provides their clients relief from administrative hassles so they can focus on their human capital needs and profitability by reducing G&A costs and streamlining business processes. In addition to its core payroll distribution solutions for small to mid-sized companies, NatPay meets the more complex requirements of large businesses with Doculivery — a comprehensive document management solution for Payroll, HR and Information Management professionals that solves business problems for clients of any size.

Testimonial from Family Dollar

“NatPay may be a small company, but they provide better customer service than any of the big companies that I have had to deal with.”

Suzanne Fink
Payroll Manager
Family Dollar, Inc.

Click here to read more testimonials.

New Webinar Series from NatPay Presents the Six Secrets to Attaining Rapid ROI for Businesses Going Paperless

Originator of Paperless Payroll Systems Hosts New Webinar Series Presenting The Six Secrets to Attaining Rapid ROI for Large and Small Businesses Looking to Go Paperless.

Tampa, FL, January 4, 2011 – National Payment Corporation (NatPay), a twenty-year veteran in the payment, tax form, and payroll industry, announces a new series of free 30-minute webinars presenting the 6 secrets practiced by US corporations that were able to attain significant savings in dollars and staff-time, by implementing paperless business practices. This latest innovation from the originator of paperless payroll systems will be presented on February 1st, 2011, at 10 a.m. ET, and will feature a variety of real-world case studies to demonstrate how quickly and easily a paperless process can provide businesses with a faster return on investment.

Attendees of NatPay’s webinar series will learn how to shorten the industry standard 16 to 22 week implementation time for their paperless processes to as little as only seven weeks, by utilizing NatPay’ s Rapid ROI capability. “Rapid ROI allows NatPay to adapt to your current payroll system, instead of the time consuming industry practice of forcing your IT personnel to adapt to the software of your paperless payroll provider,” explained NatPay VP and General Manager, Steven Pereira. “And because our SaaS (Software as a Service) platform resides on our servers, there’s no software to maintain or hardware to buy, ever.”

Each case study presented during the no-cost, 30-minute webinar will show the attendees how large and small companies were able to save a minimum of $30,000 annually by migrating from expensive paper dependent business processes such as payroll, W-2s, 1099s, human resources and billing statements to a customized web-based electronic document management solution. According to Pereira, “The Rapid ROI pledge from NatPay allows companies to begin seeing their paperless savings in as little as 7 weeks, which is the fastest implementation time in the industry.” And the faster a company’s savings begin the more total savings a company will collect during the first year of paperless processing.

With over 7,000 clients, NatPay provides custom paperless solutions that fit the unique needs of each customer. “What really sets us apart is our flexible SaaS system that can adapt to the way each customer works,” explained Pereira. “Our customers are astonished when they learn that we can integrate with their current business software and systems with little to no input from their IT staff.”

Those wishing to attend the next NatPay webinar in February can register by visiting this link, http://nationalpayment.com/webinar/. For more information about NatPay’s webinar series or their Doculivery™ Online Document Management System, please contact NatPay directly at 813-222-0333 or visit their web site at http://nationalpayment.com.

CONTACT INFORMATION:

Michael Anastasiou, VP Marketing & Sales
National Payment Corporation
Phone: 813-222-0333 x 6-121
Fax: 813-221-8651
[email protected]
www.nationalpayment.com

About NatPay

NatPay is an innovator in the online document solutions industry with over 20 years of information distribution experience. NatPay provides online document solutions to over 7,000 clients across the nation. Nat Pay processes over 4 million monthly statements and over $7 billion dollars of customer funds annually and maintains a 99% accuracy rate. NatPay offers a comprehensive portfolio of payroll. human resource, and financial solutions with services that help clients do what they do best — run their business. With customized SaaS (Software as a Service) solutions and online document management services, NatPay provides their clients relief from administrative hassles so they can focus on their human capital needs and profitability by reducing G&A costs and streamlining business processes. In addition to its core payroll distribution solutions for small to mid-sized companies, NatPay meets the more complex requirements of large businesses with Doculivery — a comprehensive document management solution for HR and Information Management professionals that solves business problems for clients of any size. NatPay is bonded through two major insurance carriers and uses a third-party accounting firm to perform an annual audit of its records.

Doculivery Case Study for Russell Standard Corporation

Russell Standard is a family-owned company, and employs over 350 workers servicing virtually every municipality in the region. Russell Standard offers both new construction and maintenance of virtually any asphalt-related project, from private driveways to interstate highways. Additionally, Russell Standard is a manufacturer of asphalt materials, emulsions and coatings.

Like many companies today faced with the reality of reducing costs and streamlining operations, Russell Standard chose NatPay to help reduce paper and evolve to an online payroll process. Doculivery is a NatPay solution that provides any size of business with online document solutions that cover all areas of business: Payroll, AP, AR, and HR. The first step in going green for Russell Standard was to start with online pay stubs and online W-2s.

“Russell Standard wanted to move our payroll process forward – the goal was to save time and money. Before NatPay, I had to print, stuff, and mail 100-150 checks a week,” said Cathy Evans, Payroll Manager for Russell Standard. Employees now enjoy 24/7 safe and secure access to their pay information and W-2 tax forms online. Production and administration costs were drastically reduced and operations became more streamlined as a result of utilizing the Doculivery solution.

Cost and ease of use were two main factors in searching for the solution to Russell Standard’s business. “I needed it to be very user friendly as some of our guys know nothing about computers. I also was concerned about the cost as I was trying to save money. I also was very pleased to find NatPay through the APA,” remarked Evans.

As an APA member, NatPay regularly updates clients on any payroll changes that affect their solutions to maintain compliancy.

Besides ease of use, Russell Standard was concerned about the integration process and what it takes to make the paperless transition. With virtually no IT staff available, Evans was excited that NatPay provided a quick and seamless integration that required no additional staff or technical programming knowledge. “I am pretty good with computers, but I have no idea what it takes to create the check stub that the employees view – so it was important to have someone who would take the time to work with me to get the best file for them.” A key differentiator of NatPay’s Doculivery online document solution is how fast system integrations occur. Most NatPay paperless payroll solutions are completed in weeks rather than months – usually half the time of many online document solutions in the marketplace. A dedicated NatPay team is assigned to ensure a smooth transition to a paperless payroll process.

NatPay understands clients’ concerns to preserve confidentiality and privacy at all times and utilizes the latest technology and safeguards to ensure that client data remains safe. “This was very important. Payroll is a very sensitive area. We needed to know that our information was secure,” remarked Evans.

Click here to read Russell Standard’s case study in NatPay’s case studies section.