News / Updates / Blog

HOLIDAY NOTICE: Independence Day

Tuesday, July 4, 2017 (Independence Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Wednesday, June 28, 2017 through Tuesday, July 4, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Memorial Day

Monday, May 29, 2017 (Memorial Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, May 23, 2017 through Monday, May 29, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Presidents’ Day

Monday, February 20, 2017 (Presidents’ Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, February 14, 2017 through Monday,February 20, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Martin Luther King Jr. Day

 

Monday, January 16, 2017 (Martin Luther King Jr. Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, January 10, 2017 through Monday, January 16, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Christmas & New Years

Monday, 12/26/2016, Christmas Day (observed): 
NatPay Closed

 Monday, 01/02/2017, New Years Day (observed): 
NatPay Closed

If you have a file transmission that falls between the dates of Tuesday, December 20, 2016 through Monday, January 2, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.


REMINDER: Year End Bonus / Dividend Payments

The close of the year is rapidly approaching, which means payroll files will likely contain year-end bonus and dividend payments along with regular payroll.

Please remember to plan accordingly for these larger than normal payroll files:
  1. Check our holiday schedule to make sure you plan your timing and funding accordingly.
  2. Note that larger files might need to be funded by wire.
  3. Contact NatPay if your payroll files will be significantly larger than normal.
If either of the following two conditions apply, please plan to use one of the options outlined below.
  1. A payroll exceeds $500,000.
  2. A payroll includes one individual receiving more than $100,000.
Options:
  1. Send a wire for the entire amount of the payroll.
  2. Process the file in a 5-day time frame (See example below). If you choose this option, please contact NatPay’s Customer Service Department to let them know.

5-Day Processing Time Frame

Monday Tuesday Wednesday Thursday Friday
Processor sends file to NatPay. NatPay collects funds from employer’s account. Reserve Day. Reserve Day.
NatPay sends collected funds to employees’ accounts.
Collected funds deposited into employees’ accounts.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Thanksgiving Day

Thursday, November 24, 2016 (Thanksgiving Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Friday, November 18, 2016 through Thursday, November 24, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.


REMINDER:

Year End Bonus / Dividend Payments

The close of the year is rapidly approaching, which means payroll files will likely contain year-end bonus and dividend payments along with regular payroll.

Please remember to plan accordingly for these larger than normal payroll files:

  1. Check our holiday schedule to make sure you plan your timing and funding accordingly.
  2. Note that larger files might need to be funded by wire.
  3. Contact NatPay if your payroll files will be significantly larger than normal.
If either of the following two conditions apply, please plan to use one of the options outlined below.
  1. A payroll exceeds $500,000.
  2. A payroll includes one individual receiving more than $100,000.
Options:
  1. Send a wire for the entire amount of the payroll.
  2. Process the file in a 5-day time frame (See example below). If you choose this option, please contact NatPay’s Customer Service Department to let them know.

5-Day Processing Time Frame

Monday Tuesday Wednesday Thursday Friday
Processor sends file to NatPay. NatPay collects funds from employer’s account. Reserve Day. Reserve Day.
NatPay sends collected funds to employees’ accounts.
Collected funds deposited into employees’ accounts.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Veterans Day

Friday, November 11, 2016 (Veterans Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

Because this holiday is two business days before November 15, and also on a Friday, this holiday is likely to have a large impact on your payroll scheduling. Please begin planning now. 

Employees that would normally be paid on Friday, November 11, 2016 will need to be paid on Thursday, November 10, 2016. Funding will also need to be adjusted accordingly.

Payrolls for employees paid on the 15th of the month will need to be funded one day earlier than normal.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Columbus Day

Monday, October 10, 2016 (Columbus Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, October 4, 2016 through Monday, October 10, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Labor Day

If you have a file transmission that falls between the dates of Tuesday, August 30, 2016 through Monday, September 5, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

COMING SOON: Two-Factor Authentication for Additional Security on My.DirectDeposit.com

In this age of phishing attacks and identity thefts, relying on a login password alone does not guarantee online security. No matter how strong or complex your primary password might be, an online account stands the risk of a breach if a password happens to fall into the wrong hands.

With hundreds of thousands of users relying on NatPay for ACH services, ensuring information security is an important priority for us.

My.DirectDeposit.com not only helps you to run your business, it holds some of your sensitive business data, which is why NatPay will be offering Two-Factor Authentication to our customers as an additional security option towards the end of August 2016.

Two-Factor Authentication adds an additional layer of protection to your My.DirectDeposit.com account so that you may rest assured that access to your account is safe and secure.

What is Two-Factor Authentication (2FA)?

2FA provides an additional layer of security to access your account. It requires two successive factors: ‘something you know’ (your password) and ‘something you have access to’ (your mobile phone or email address, for example). 2FA helps to greatly reduce account compromises due to phishing attacks and other online frauds.

How Does 2FA Work?

Once 2FA is enabled, you first log into your NatPay account with the usual credentials. You will then receive a uniquely-generated verification code to your phone as an SMS text message, or a specified email address which you then enter on My.DirectDeposit.com to complete the login process.

Two-Factor Authentication

Optional, But Highly Recommended 

2FA is completely optional. But, from a security standpoint, 2FA is highly recommended. Security benefits of 2FA far outweigh the minor inconvenience of having to authenticate through a two-step process.

HOLIDAY NOTICE: Independence Day

Monday, July 4, 2016 (Independence Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, June 28, 2016 through Monday, July 4, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Memorial Day

Monday, May 30, 2016 (Memorial Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, May 24, 2016 through Monday, May 30, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Presidents’ Day

Monday, February 15, 2016 (Presidents’ Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, February 9, 2016 through Monday, February 15, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Martin Luther King Jr. Day

Monday, January 18, 2016 (Martin Luther King Jr. Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, January 12, 2016 through Monday, January 18, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

2015 Season’s Greetings!

Season’s Greetings!

Since NatPay is a paperless solutions provider, we decided to practice what we preach, and put the power of paperless to work for those less fortunate and in need of a helping hand, as well as our precious environment.

Therefore, in lieu of sending out traditional holiday cards this season, NatPay has instead taken the money it normally spends on holiday cards, and donated it to three organizations on behalf of our amazing clients and partners:

Arbor Day Foundation
The largest nonprofit organization dedicated to inspiring people to plant, nurture, and celebrate trees.

Red Cross
A premier humanitarian organization dedicated to helping people in need throughout the United States and the world.

Humane Society
A compassionate organization that celebrates animals, and confronts animal cruelty.
NatPay appreciates having you as our customer, and looks forward to serving you in the new year. Thank you for your valued business!

We hope you have a safe and enjoyable holiday season.

– The NatPay Team

SECURITY NOTICE: Recent DDoS Attack

Dear Customer:

Becoming a top provider in our industry is not without its perils. Many companies are subject to a growing threat of DDoS (distributed denial of service) attacks against their websites. We owe our tremendous success as an industry leader in ACH Services and Document Management Solutions to you, our valued customers, but that success comes with a price. The price is that our popularity makes NatPay a target.

As you know, we suffered an outage caused by a DDoS attack to Doculivery.com on December 22, 2015. This caused the Doculivery and Direct Deposit services to be down for several hours. NatPay is happy to report that the services affected by this attack are fully operational, and that there were NO system breaches. Even though the attack was stopped dead by our security services, the attack caused the subsequent service outage. These types of attacks can sometimes adversely affect services for several days, but our stringent security protocols and IT staff were able to rectify the situation within hours.

As you have come to expect from NatPay, we have taken steps as of TODAY to make sure that this type of service interruption never happens again. We have implemented the CloudFlare Enterprise Security Solution (https://www.cloudflare.com). This company is a worldwide leader in Internet protection, and is one of the most advanced security service providers available today. This additional security measure is very expensive, but NatPay’s desire to provide every one of our customers the service that they deserve makes it worth the cost.

Since 1991, we have prided ourselves on being a customer-driven company, and always strive to provide the best services possible. We appreciate your support in making us the number one ACH and Electronic Document Company in the country. We continue to adhere to the values that make us who we are, and want to assure you that NatPay will always do everything in its power to offer the services that you know and trust.

Sincerely,

Steve Pereira
VP & GM, NatPay

HOLIDAY NOTICE: Thanksgiving, Christmas & New Years 2015

NatPay and its processing banks have the following holiday schedule. Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.


Thursday, 11/26/2015, Thanksgiving Day: 
NatPay Closed

If you have a file transmission that falls between the dates of Friday, November 20, 2015 through Thursday, November 26, 2015 you may need to transmit one day earlier than your normally-scheduled transmission date.


Thursday, 12/24/2015, Christmas Eve Day: 
NatPay closes early at 6 p.m. ET

Wire customers please note: 
American Momentum Bank will be closing early at 1:30 p.m. ET on Christmas Eve Day. Any wires received after this time will not be processed until the following business day.

Friday, 12/25/2015, Christmas Day: 
NatPay Closed

Thursday, 12/31/2015, New Years Eve Day: 
NatPay operates normal hours 9 a.m. to 10 p.m. ET

Wire customers please note:
American Momentum Bank will be closing early at 3:30 p.m. ET on New Years Eve Day. Any wires received after this time will not be processed until the following business day.

Friday, 01/01/2016, New Years Day: 
NatPay Closed

If you have a file transmission that falls between the dates of Friday, December 18, 2015 through Friday, January 1, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

If you have any questions, please contact customer service via our online form, by email [email protected], or by calling 813-222-0333.

 

HOLIDAY NOTICE: Veterans Day

Wednesday, November 11, 2015 (Veterans Day) is a Federal Banking Holiday.The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Thursday,November 5, 2015 through Wednesday, November 11, 2015 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Columbus Day

Monday, October 12, 2015 (Columbus Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday,October 6, 2015 through Monday, October 12, 2015 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Proof of TIN

There are certain requirements that must be met when providing proof of a company’s tax ID number.

Handwritten documents are NOT acceptable.

The following types of documents will be accepted by NatPay:

  • SS4 Form or Letter 147C

  • Filed 941 or 940 Form (Both pages with a signature under Part 5.)

  • Form 8865 or 8821 (Both forms in a printed format and with a signature on the bottom page.)

  • Screenshot of EFTPS Batch Provider Enrollment that displays the legal business name of the company and their EIN or TIN number.

  • An official governmental form that contains the printed FEIN number and the legal business name of the company. If the document requires a signature, it must be signed.