News / Updates / Blog

Hurricane Irma Update

Hurricane Irma may affect communication services in Tampa and throughout the state of Florida this weekend and during the beginning of next week. Please note that NatPay’s customer service response times may be delayed during this time. Please leave us a voicemail or contact us via email should you need to contact us. We will respond as soon as possible.

NatPay is prepared with a full contingency plan, and has tested procedures in place so that critical operations remain functional for our customers throughout the storm season.

If you have not done so already, please sign up for our SMS notifications to receive the latest information from NatPay. To sign up, login to your My.DirectDeposit.com account and go to Preferences to select your options for delivery.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Weather Alert: Hurricane Season


Hurricane season is here, and it has been an active one so far. NatPay is prepared with a full contingency plan, and has tested procedures in place so that critical operations remain functional for our customers throughout the storm season.

If you have not done so already, please sign up for our SMS notifications to receive the latest information from NatPay. To sign up, login to your My.DirectDeposit.com account and go to Preferences to select your options for delivery.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Labor Day Holiday Notice

Monday, September 4, 2017 (Labor Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, August 29, 2017 through Monday, September 4, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

NatPay Pay Cards

Get FREE Direct Deposit with NatPay Pay Cards!

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Same-Day ACH File Processing

NatPay now offers Same-Day ACH credits!

Learn More

HOLIDAY NOTICE: Independence Day

Tuesday, July 4, 2017 (Independence Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Wednesday, June 28, 2017 through Tuesday, July 4, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

New Online Returns

NatPay is excited to announce new, online returns management via My.DirectDeposit.com!

Within the next week, you will notice a new menu item in My.DirectDeposit.com called “Returns.” From this screen, you will be able to re-direct your credit returns, and see all of your withdrawal returns and correction notices.

For complete details and instructions, download the new Direct Deposit Returns Guide by clicking the link below.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Download the new Direct Deposit Returns Guide.

HOLIDAY NOTICE: Presidents’ Day

Monday, February 20, 2017 (Presidents’ Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, February 14, 2017 through Monday,February 20, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Martin Luther King Jr. Day

 

Monday, January 16, 2017 (Martin Luther King Jr. Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, January 10, 2017 through Monday, January 16, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Christmas & New Years

Monday, 12/26/2016, Christmas Day (observed): 
NatPay Closed

 Monday, 01/02/2017, New Years Day (observed): 
NatPay Closed

If you have a file transmission that falls between the dates of Tuesday, December 20, 2016 through Monday, January 2, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.


REMINDER: Year End Bonus / Dividend Payments

The close of the year is rapidly approaching, which means payroll files will likely contain year-end bonus and dividend payments along with regular payroll.

Please remember to plan accordingly for these larger than normal payroll files:
  1. Check our holiday schedule to make sure you plan your timing and funding accordingly.
  2. Note that larger files might need to be funded by wire.
  3. Contact NatPay if your payroll files will be significantly larger than normal.
If either of the following two conditions apply, please plan to use one of the options outlined below.
  1. A payroll exceeds $500,000.
  2. A payroll includes one individual receiving more than $100,000.
Options:
  1. Send a wire for the entire amount of the payroll.
  2. Process the file in a 5-day time frame (See example below). If you choose this option, please contact NatPay’s Customer Service Department to let them know.

5-Day Processing Time Frame

Monday Tuesday Wednesday Thursday Friday
Processor sends file to NatPay. NatPay collects funds from employer’s account. Reserve Day. Reserve Day.
NatPay sends collected funds to employees’ accounts.
Collected funds deposited into employees’ accounts.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Thanksgiving Day

Thursday, November 24, 2016 (Thanksgiving Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Friday, November 18, 2016 through Thursday, November 24, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.


REMINDER:

Year End Bonus / Dividend Payments

The close of the year is rapidly approaching, which means payroll files will likely contain year-end bonus and dividend payments along with regular payroll.

Please remember to plan accordingly for these larger than normal payroll files:

  1. Check our holiday schedule to make sure you plan your timing and funding accordingly.
  2. Note that larger files might need to be funded by wire.
  3. Contact NatPay if your payroll files will be significantly larger than normal.
If either of the following two conditions apply, please plan to use one of the options outlined below.
  1. A payroll exceeds $500,000.
  2. A payroll includes one individual receiving more than $100,000.
Options:
  1. Send a wire for the entire amount of the payroll.
  2. Process the file in a 5-day time frame (See example below). If you choose this option, please contact NatPay’s Customer Service Department to let them know.

5-Day Processing Time Frame

Monday Tuesday Wednesday Thursday Friday
Processor sends file to NatPay. NatPay collects funds from employer’s account. Reserve Day. Reserve Day.
NatPay sends collected funds to employees’ accounts.
Collected funds deposited into employees’ accounts.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Veterans Day

Friday, November 11, 2016 (Veterans Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

Because this holiday is two business days before November 15, and also on a Friday, this holiday is likely to have a large impact on your payroll scheduling. Please begin planning now. 

Employees that would normally be paid on Friday, November 11, 2016 will need to be paid on Thursday, November 10, 2016. Funding will also need to be adjusted accordingly.

Payrolls for employees paid on the 15th of the month will need to be funded one day earlier than normal.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Columbus Day

Monday, October 10, 2016 (Columbus Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, October 4, 2016 through Monday, October 10, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Labor Day

If you have a file transmission that falls between the dates of Tuesday, August 30, 2016 through Monday, September 5, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

COMING SOON: Two-Factor Authentication for Additional Security on My.DirectDeposit.com

In this age of phishing attacks and identity thefts, relying on a login password alone does not guarantee online security. No matter how strong or complex your primary password might be, an online account stands the risk of a breach if a password happens to fall into the wrong hands.

With hundreds of thousands of users relying on NatPay for ACH services, ensuring information security is an important priority for us.

My.DirectDeposit.com not only helps you to run your business, it holds some of your sensitive business data, which is why NatPay will be offering Two-Factor Authentication to our customers as an additional security option towards the end of August 2016.

Two-Factor Authentication adds an additional layer of protection to your My.DirectDeposit.com account so that you may rest assured that access to your account is safe and secure.

What is Two-Factor Authentication (2FA)?

2FA provides an additional layer of security to access your account. It requires two successive factors: ‘something you know’ (your password) and ‘something you have access to’ (your mobile phone or email address, for example). 2FA helps to greatly reduce account compromises due to phishing attacks and other online frauds.

How Does 2FA Work?

Once 2FA is enabled, you first log into your NatPay account with the usual credentials. You will then receive a uniquely-generated verification code to your phone as an SMS text message, or a specified email address which you then enter on My.DirectDeposit.com to complete the login process.

Two-Factor Authentication

Optional, But Highly Recommended 

2FA is completely optional. But, from a security standpoint, 2FA is highly recommended. Security benefits of 2FA far outweigh the minor inconvenience of having to authenticate through a two-step process.

HOLIDAY NOTICE: Independence Day

Monday, July 4, 2016 (Independence Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, June 28, 2016 through Monday, July 4, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

NatPay Celebrates 25th Anniversary

April 2016 marks the 25th anniversary for National Payment Corporation (NatPay), one of the largest ACH services provider in the nation. NatPay has grown from a small direct deposit service provider to a nationally-recognized leader in ACH distribution and document management solutions.

“We started in 1991 with a vision to provide ACH Direct Deposit services that banks could not provide to payroll professionals,” stated Steven Pereira, Vice President and General Manager. “As a customer-driven company, we have grown to offer a partner-like experience, and we are really very proud of that. We listen to our customers and provide the services that they need to grow their business. After 25 years, we continue to provide the best service at the best price – that no bank or service provider can match.”

An e-commerce pioneer, NatPay has always prided itself on its spirit of innovation, and boasts several significant achievements to its credit. NatPay launched the first ACH production website, www.webdirectdeposit.com, in October 1996, and was one of the first companies to have 100% electronic customer communication.

In 2000, NatPay expanded its service offerings and was first-to-market with online pay statements with www.ezstub.com. This innovation provided customers a true paperless payroll experience for thousands employees nationwide.

This simple and effective system for displaying pay stubs online became the foundation for www.doculivery.com, a document management system that is customized for every client regardless of payroll package and is completely scalable to grow with the client’s needs. Since 2007, Doculivery provides online W-2s, 1099, 1095c and other tax forms, as well as onboarding and other document storage capabilities for companies.

“Our mission remains unchanged – to provide the best service possible and give our clients what they need to run their business,” stated Pereira. “Our formula for success has always been to deliver quality service and the best support. We are excited to see what the next 25 years will bring.”

 

HOLIDAY NOTICE: Presidents’ Day

Monday, February 15, 2016 (Presidents’ Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, February 9, 2016 through Monday, February 15, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Martin Luther King Jr. Day

Monday, January 18, 2016 (Martin Luther King Jr. Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, January 12, 2016 through Monday, January 18, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

2015 Season’s Greetings!

Season’s Greetings!

Since NatPay is a paperless solutions provider, we decided to practice what we preach, and put the power of paperless to work for those less fortunate and in need of a helping hand, as well as our precious environment.

Therefore, in lieu of sending out traditional holiday cards this season, NatPay has instead taken the money it normally spends on holiday cards, and donated it to three organizations on behalf of our amazing clients and partners:

Arbor Day Foundation
The largest nonprofit organization dedicated to inspiring people to plant, nurture, and celebrate trees.

Red Cross
A premier humanitarian organization dedicated to helping people in need throughout the United States and the world.

Humane Society
A compassionate organization that celebrates animals, and confronts animal cruelty.
NatPay appreciates having you as our customer, and looks forward to serving you in the new year. Thank you for your valued business!

We hope you have a safe and enjoyable holiday season.

– The NatPay Team