News / Updates / Blog

New Online Returns

NatPay is excited to announce new, online returns management via My.DirectDeposit.com!

Within the next week, you will notice a new menu item in My.DirectDeposit.com called “Returns.” From this screen, you will be able to re-direct your credit returns, and see all of your withdrawal returns and correction notices.

For complete details and instructions, download the new Direct Deposit Returns Guide by clicking the link below.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Download the new Direct Deposit Returns Guide.

HOLIDAY NOTICE: Presidents’ Day

Monday, February 20, 2017 (Presidents’ Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, February 14, 2017 through Monday,February 20, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Martin Luther King Jr. Day

 

Monday, January 16, 2017 (Martin Luther King Jr. Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, January 10, 2017 through Monday, January 16, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Christmas & New Years

Monday, 12/26/2016, Christmas Day (observed): 
NatPay Closed

 Monday, 01/02/2017, New Years Day (observed): 
NatPay Closed

If you have a file transmission that falls between the dates of Tuesday, December 20, 2016 through Monday, January 2, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.


REMINDER: Year End Bonus / Dividend Payments

The close of the year is rapidly approaching, which means payroll files will likely contain year-end bonus and dividend payments along with regular payroll.

Please remember to plan accordingly for these larger than normal payroll files:
  1. Check our holiday schedule to make sure you plan your timing and funding accordingly.
  2. Note that larger files might need to be funded by wire.
  3. Contact NatPay if your payroll files will be significantly larger than normal.
If either of the following two conditions apply, please plan to use one of the options outlined below.
  1. A payroll exceeds $500,000.
  2. A payroll includes one individual receiving more than $100,000.
Options:
  1. Send a wire for the entire amount of the payroll.
  2. Process the file in a 5-day time frame (See example below). If you choose this option, please contact NatPay’s Customer Service Department to let them know.

5-Day Processing Time Frame

Monday Tuesday Wednesday Thursday Friday
Processor sends file to NatPay. NatPay collects funds from employer’s account. Reserve Day. Reserve Day.
NatPay sends collected funds to employees’ accounts.
Collected funds deposited into employees’ accounts.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Thanksgiving Day

Thursday, November 24, 2016 (Thanksgiving Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Friday, November 18, 2016 through Thursday, November 24, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.


REMINDER:

Year End Bonus / Dividend Payments

The close of the year is rapidly approaching, which means payroll files will likely contain year-end bonus and dividend payments along with regular payroll.

Please remember to plan accordingly for these larger than normal payroll files:

  1. Check our holiday schedule to make sure you plan your timing and funding accordingly.
  2. Note that larger files might need to be funded by wire.
  3. Contact NatPay if your payroll files will be significantly larger than normal.
If either of the following two conditions apply, please plan to use one of the options outlined below.
  1. A payroll exceeds $500,000.
  2. A payroll includes one individual receiving more than $100,000.
Options:
  1. Send a wire for the entire amount of the payroll.
  2. Process the file in a 5-day time frame (See example below). If you choose this option, please contact NatPay’s Customer Service Department to let them know.

5-Day Processing Time Frame

Monday Tuesday Wednesday Thursday Friday
Processor sends file to NatPay. NatPay collects funds from employer’s account. Reserve Day. Reserve Day.
NatPay sends collected funds to employees’ accounts.
Collected funds deposited into employees’ accounts.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Veterans Day

Friday, November 11, 2016 (Veterans Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

Because this holiday is two business days before November 15, and also on a Friday, this holiday is likely to have a large impact on your payroll scheduling. Please begin planning now. 

Employees that would normally be paid on Friday, November 11, 2016 will need to be paid on Thursday, November 10, 2016. Funding will also need to be adjusted accordingly.

Payrolls for employees paid on the 15th of the month will need to be funded one day earlier than normal.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Columbus Day

Monday, October 10, 2016 (Columbus Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, October 4, 2016 through Monday, October 10, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Labor Day

If you have a file transmission that falls between the dates of Tuesday, August 30, 2016 through Monday, September 5, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

COMING SOON: Two-Factor Authentication for Additional Security on My.DirectDeposit.com

In this age of phishing attacks and identity thefts, relying on a login password alone does not guarantee online security. No matter how strong or complex your primary password might be, an online account stands the risk of a breach if a password happens to fall into the wrong hands.

With hundreds of thousands of users relying on NatPay for ACH services, ensuring information security is an important priority for us.

My.DirectDeposit.com not only helps you to run your business, it holds some of your sensitive business data, which is why NatPay will be offering Two-Factor Authentication to our customers as an additional security option towards the end of August 2016.

Two-Factor Authentication adds an additional layer of protection to your My.DirectDeposit.com account so that you may rest assured that access to your account is safe and secure.

What is Two-Factor Authentication (2FA)?

2FA provides an additional layer of security to access your account. It requires two successive factors: ‘something you know’ (your password) and ‘something you have access to’ (your mobile phone or email address, for example). 2FA helps to greatly reduce account compromises due to phishing attacks and other online frauds.

How Does 2FA Work?

Once 2FA is enabled, you first log into your NatPay account with the usual credentials. You will then receive a uniquely-generated verification code to your phone as an SMS text message, or a specified email address which you then enter on My.DirectDeposit.com to complete the login process.

Two-Factor Authentication

Optional, But Highly Recommended 

2FA is completely optional. But, from a security standpoint, 2FA is highly recommended. Security benefits of 2FA far outweigh the minor inconvenience of having to authenticate through a two-step process.

HOLIDAY NOTICE: Independence Day

Monday, July 4, 2016 (Independence Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, June 28, 2016 through Monday, July 4, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

NatPay Celebrates 25th Anniversary

April 2016 marks the 25th anniversary for National Payment Corporation (NatPay), one of the largest ACH services provider in the nation. NatPay has grown from a small direct deposit service provider to a nationally-recognized leader in ACH distribution and document management solutions.

“We started in 1991 with a vision to provide ACH Direct Deposit services that banks could not provide to payroll professionals,” stated Steven Pereira, Vice President and General Manager. “As a customer-driven company, we have grown to offer a partner-like experience, and we are really very proud of that. We listen to our customers and provide the services that they need to grow their business. After 25 years, we continue to provide the best service at the best price – that no bank or service provider can match.”

An e-commerce pioneer, NatPay has always prided itself on its spirit of innovation, and boasts several significant achievements to its credit. NatPay launched the first ACH production website, www.webdirectdeposit.com, in October 1996, and was one of the first companies to have 100% electronic customer communication.

In 2000, NatPay expanded its service offerings and was first-to-market with online pay statements with www.ezstub.com. This innovation provided customers a true paperless payroll experience for thousands employees nationwide.

This simple and effective system for displaying pay stubs online became the foundation for www.doculivery.com, a document management system that is customized for every client regardless of payroll package and is completely scalable to grow with the client’s needs. Since 2007, Doculivery provides online W-2s, 1099, 1095c and other tax forms, as well as onboarding and other document storage capabilities for companies.

“Our mission remains unchanged – to provide the best service possible and give our clients what they need to run their business,” stated Pereira. “Our formula for success has always been to deliver quality service and the best support. We are excited to see what the next 25 years will bring.”

 

HOLIDAY NOTICE: Presidents’ Day

Monday, February 15, 2016 (Presidents’ Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, February 9, 2016 through Monday, February 15, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Martin Luther King Jr. Day

Monday, January 18, 2016 (Martin Luther King Jr. Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, January 12, 2016 through Monday, January 18, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

2015 Season’s Greetings!

Season’s Greetings!

Since NatPay is a paperless solutions provider, we decided to practice what we preach, and put the power of paperless to work for those less fortunate and in need of a helping hand, as well as our precious environment.

Therefore, in lieu of sending out traditional holiday cards this season, NatPay has instead taken the money it normally spends on holiday cards, and donated it to three organizations on behalf of our amazing clients and partners:

Arbor Day Foundation
The largest nonprofit organization dedicated to inspiring people to plant, nurture, and celebrate trees.

Red Cross
A premier humanitarian organization dedicated to helping people in need throughout the United States and the world.

Humane Society
A compassionate organization that celebrates animals, and confronts animal cruelty.
NatPay appreciates having you as our customer, and looks forward to serving you in the new year. Thank you for your valued business!

We hope you have a safe and enjoyable holiday season.

– The NatPay Team

SECURITY NOTICE: Recent DDoS Attack

Dear Customer:

Becoming a top provider in our industry is not without its perils. Many companies are subject to a growing threat of DDoS (distributed denial of service) attacks against their websites. We owe our tremendous success as an industry leader in ACH Services and Document Management Solutions to you, our valued customers, but that success comes with a price. The price is that our popularity makes NatPay a target.

As you know, we suffered an outage caused by a DDoS attack to Doculivery.com on December 22, 2015. This caused the Doculivery and Direct Deposit services to be down for several hours. NatPay is happy to report that the services affected by this attack are fully operational, and that there were NO system breaches. Even though the attack was stopped dead by our security services, the attack caused the subsequent service outage. These types of attacks can sometimes adversely affect services for several days, but our stringent security protocols and IT staff were able to rectify the situation within hours.

As you have come to expect from NatPay, we have taken steps as of TODAY to make sure that this type of service interruption never happens again. We have implemented the CloudFlare Enterprise Security Solution (https://www.cloudflare.com). This company is a worldwide leader in Internet protection, and is one of the most advanced security service providers available today. This additional security measure is very expensive, but NatPay’s desire to provide every one of our customers the service that they deserve makes it worth the cost.

Since 1991, we have prided ourselves on being a customer-driven company, and always strive to provide the best services possible. We appreciate your support in making us the number one ACH and Electronic Document Company in the country. We continue to adhere to the values that make us who we are, and want to assure you that NatPay will always do everything in its power to offer the services that you know and trust.

Sincerely,

Steve Pereira
VP & GM, NatPay

HOLIDAY NOTICE: Thanksgiving, Christmas & New Years 2015

NatPay and its processing banks have the following holiday schedule. Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.


Thursday, 11/26/2015, Thanksgiving Day: 
NatPay Closed

If you have a file transmission that falls between the dates of Friday, November 20, 2015 through Thursday, November 26, 2015 you may need to transmit one day earlier than your normally-scheduled transmission date.


Thursday, 12/24/2015, Christmas Eve Day: 
NatPay closes early at 6 p.m. ET

Wire customers please note: 
American Momentum Bank will be closing early at 1:30 p.m. ET on Christmas Eve Day. Any wires received after this time will not be processed until the following business day.

Friday, 12/25/2015, Christmas Day: 
NatPay Closed

Thursday, 12/31/2015, New Years Eve Day: 
NatPay operates normal hours 9 a.m. to 10 p.m. ET

Wire customers please note:
American Momentum Bank will be closing early at 3:30 p.m. ET on New Years Eve Day. Any wires received after this time will not be processed until the following business day.

Friday, 01/01/2016, New Years Day: 
NatPay Closed

If you have a file transmission that falls between the dates of Friday, December 18, 2015 through Friday, January 1, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

If you have any questions, please contact customer service via our online form, by email [email protected], or by calling 813-222-0333.

 

HOLIDAY NOTICE: Veterans Day

Wednesday, November 11, 2015 (Veterans Day) is a Federal Banking Holiday.The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Thursday,November 5, 2015 through Wednesday, November 11, 2015 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Columbus Day

Monday, October 12, 2015 (Columbus Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday,October 6, 2015 through Monday, October 12, 2015 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Labor Day

Monday, September 7, 2015 (Labor Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, September 1, 2015 through Monday, September 7, 2015 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Same-Day ACH Processing

Same-day ACH processing is a trending topic these days. There are many questions and concerns about how this new service will affect day-to-day business as each of its three phases become effective over the next few years.

To help understand some of the specifics, an outline is provided below:

  • Same-day ACH processing will be implemented in three phases:
    • Phase 1 will become effective on September 23, 2016
    • Phase 2 will become effective on September 15, 2017
    • Phase 3 will become effective on March 16, 2018
  • Banks will have two deadlines to submit same-day ACH transactions:
    • A morning submission deadline of 10:30 a.m. ET, with settlement occurring at 1 p.m. ET.
    • An afternoon submission deadline of 3 p.m. ET, with settlement occurring at 5 p.m. ET.
  • Virtually all types of ACH payments including credits, debits, and tax payments, will be eligible for same-day processing.
  • High-value transactions above $25,000 will not be eligible.
  • All banks would be required to receive same-day ACH payments, thereby giving customers the certainty of being able to send same-day ACH payments to any and all bank accounts.
  • Banks will not be required to send same-day ACH transactions, they will only be required to receive those transactions.
  • Banks would be mandated to make funds available from same-day ACH credits (such as payroll direct deposits) to their depositors by 5 p.m. by that bank’s local time. (By phase 3. Before phase 3 it is unclear, but most likely it will be by the next morning.)
  • The fee for these transactions will be several times greater than normal ACH processing fees.
  • Phase 1 will ONLY be for deposits or credit transactions. Debits will be in a latter phase.

One very important note is that the Federal Reserve has not approved, or signed off on these changes. All of this will depend upon their ultimate approval.

As you can guess, there are a few technical details that have to be worked out. Some of challenges NatPay faces are:

  • How to tell if a file received in the morning is same-day, or regular.
  • How to handle the employee complaints when their deposits aren’t available first thing in the morning.
  • Will our customers’ payroll software be able to adjust the timing to create same-day NACHA files?
  • How best to adjust our systems to allow for same-day timing. Currently, if you send a file today dated for today, the file rejects.
  • How to best handle the increased risk that will result from depositing the money so quickly.

NatPay is committed to offering our customers the services they need which includes same-day ACH processing. We look forward to implementing this new service over the next few years as we communicate with our customers about their specific needs.

NatPay would very much like to hear from you about how you envision this change improving your business.

Click here to contact us today!