ACH Error Resolutions

NatPay ACH Error Resolutions

Last updated: June 09, 2025

In case of errors or questions about your electronic transfers, please fill out the form below. All fields are required.

Please note that we must hear from you no later than 30 days after we sent the first statement on which the problem or error appeared. We will tell you the results of our investigation within 10 business days after we hear from you and will correct any error promptly.

If NatPay decides that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

Texas Customers

Please contact NatPay as soon as you can if you think your statement or information regarding a transaction is wrong or need more information about an item listed on the statement. We must hear from you no later than 30 days after we sent the first statement on which the problem or error appeared. If you still have an unresolved complaint regarding NatPay transaction activity please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.

Endorsements

ACH Leader

In business since 1991, NatPay remains a top leader in ACH & Document Distribution Solutions processing $153+ billion annually for 278,000+ ACH clients nationwide.

Insured & Audited

NatPay is insured through three major insurance carriers, and uses a third-party accounting firm to perform annual audits of its records.

Compliant

NatPay is  HIPAA compliant, and a SSAE 18 (SOC 1) Type 2 examined organization for both ACH and Document Distribution Solutions.