Customer Support

Batch Deletions Guide

From the main screen on the my.directdeposit.com website, click on the More menu and then select Deletions. From there you can click on Batch Deletions.

This will take you to the Batch Deletions screen where you can search for the batch you would like to delete. First, find the client for who the deletion is for, then from the NPC Account field you can search by NPC Account Number, Client Id, or Company Name.

Just start typing in that field and a list of matching clients will be displayed. Once you see the correct client, highlight it and either click on it with your mouse or hit enter.

Next, select enter the amount and deposit date of the batch you need to delete and click on Search.

You will then see a list of items that match your search criteria. Click on the Select button next to the batch that needs to be deleted.

You will then be taken to the Request Batch Deletion screen. If the information displayed is the from the file that needs to be deleted you can click on the Submit Deletion Request button.

NOTE: If you do not need to delete the file, but need to change the deposit date you can select a new resubmission date and click on the Submit Deletion Request. As long as the withdrawal or deposits on a batch have not been released we can change the deposit date.

This will send the request to delete your batch to our operations department, you are not required to do anything further.

Once the request is received, our customer service department will send you an email that they have received it. The email addresses associated with your account will also receive a Batch Deletion Customer Authorization. THIS DOES NOT REQUIRE A SIGNATURE.

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