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• Toll Free: 1-800-284-0113 • Local: 813-222-0333 • Fax: 1-813-221-8651
• Sales: [email protected] • Support: [email protected]
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ACH ERROR RESOLUTIONS
For more information on ACH error resolutions please click here.
Please contact NatPay as soon as you can if you think your statement or information regarding a transaction is wrong or need more information about an item listed on the statement. We must hear from you no later than 30 days after we sent the first statement on which the problem or error appeared. If you still have an unresolved complaint regarding NatPay transaction activity please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.