Welcome to NatPay's Help Center
Here you may download PDF forms, guides, and software – plus get answers to frequently asked questions, view bank holidays, and learn more about our fees.
You may access all of these items quickly by clicking on the links shown below.
- Contact Customer Support
- ACH Error Resolutions
- Same-Day ACH Processing
- Large Payrolls / Wire Funding
- Doculivery Notifications
- My.DirectDeposit.com Notifications
- EZPaynote Notifications
- Bank Holidays
- Avoiding Direct Deposit Fees
- Reverse Wires Guide
- Item Deletions Guide
- Batch Deletions Guide
- DDPlus Processor Guide
- Direct Deposit Quick-start Guide Video
- Direct Deposit Quick-start Guide Video Part 1: Managing New Clients
- Direct Deposit Quick-start Guide Video Part 2: Client Signing
- DDVerify Quick-Start Guide
For more information on ACH error resolutions please click here.
Please contact NatPay as soon as you can if you think your statement or information regarding a transaction is wrong or need more information about an item listed on the statement. We must hear from you no later than 30 days after we sent the first statement on which the problem or error appeared. If you still have an unresolved complaint regarding NatPay transaction activity please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.