News / Updates / Blog

2018 Year End Holiday Schedule

Click here to view the 2018 year end holiday schedule.

HOLIDAY NOTICE: Columbus Day

Monday, October 8, 2018 (Columbus Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, October 2, 2018 through Monday, October 8, 2018 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Labor Day

Monday, September 3, 2018 (Labor Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, August 28, 2018 through Monday, September 3, 2018 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Independence Day

Wednesday, July 4, 2018 (Independence Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Thursday, June 28, 2018 through Wednesday, July 4, 2018 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Privacy Policy Update

NatPay would like to inform you that we have updated our privacy policy to be more transparent about how we collect data from you, how we use it, how we share it, and what control you have over your data. You can read the updated policy here.

These updates have been made because of the new European data protection law called the General Data Protection Regulation (GDPR) that goes into effect May 25th, 2018.

We know that your personal data, and who you share it with, is very important. With these updates, NatPay reaffirms its commitment to safeguarding the personal data of our clients, contacts, and anyone who visits our websites.

We encourage you to take the time to review our revised privacy policy. By continuing to use NatPay’s websites on or after May 25, 2018, you acknowledge and agree with our updated privacy policy.

HOLIDAY NOTICE: Memorial Day

Monday, May 28, 2018 (Memorial Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, May 22, 2018 through Monday, May 28, 2018 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Presidents’ Day

Monday, February 19, 2018 (Presidents’ Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, February 13, 2018 through Monday, February 19, 2018 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Martin Luther King Jr. Day

Monday, January 15, 2018 (Martin Luther King Jr. Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, January 9, 2018 through Monday, January 15, 2018 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Christmas & New Year’s Day

Monday, December 25, 2017 (Christmas Day) and Monday, January 1, 2018 (New Year’s Day) are Federal Banking Holidays. The Federal Reserve will be closed on these days, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, December 19, 2017 through Monday, January 1, 2018 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Thanksgiving Day

Thursday, November 23, 2017 (Thanksgiving Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Friday, November 17, 2017 through Thursday, November 23, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

FRAUD ALERT: Hacked Email Accounts

NatPay would like to alert our ACH and Professional Payroll Processing customers that there has been an increase in fraudulent activity concerning hacked email accounts.

Clients of Professional Payroll Processors are noticing that some of their email accounts are being compromised, and fraudulent emails are being sent on their behalf to their payroll processor to make direct deposits to fraudulent bank accounts.

To help thwart fraudulent activity of this kind, processors should be aware of some red flags:

  • Out of cycle payrolls
  • Larger than normal single deposits
  • Large payroll requests for new employees, or existing employees with a new bank account

Processors should call their clients for confirmation if anything seems odd or irregular.

Help spread the word to keep email accounts safe. Here are several good practices to abide by:

  • Never share your password with anyone
  • Always log out of your email account when not in use especially on a shared computer
  • Change account passwords on a regular basis
  • Never write down a password
  • Use a password manager like LastPass to help organize and secure passwords
  • Use uppercase and lowercase letters, numbers, and punctuation to make strong passwords

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Columbus Day

Monday, October 9, 2017 (Columbus Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, October 3, 2017 through Monday, October 9, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Hurricane Irma Update

Hurricane Irma may affect communication services in Tampa and throughout the state of Florida this weekend and during the beginning of next week. Please note that NatPay’s customer service response times may be delayed during this time. Please leave us a voicemail or contact us via email should you need to contact us. We will respond as soon as possible.

NatPay is prepared with a full contingency plan, and has tested procedures in place so that critical operations remain functional for our customers throughout the storm season.

If you have not done so already, please sign up for our SMS notifications to receive the latest information from NatPay. To sign up, login to your My.DirectDeposit.com account and go to Preferences to select your options for delivery.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Weather Alert: Hurricane Season


Hurricane season is here, and it has been an active one so far. NatPay is prepared with a full contingency plan, and has tested procedures in place so that critical operations remain functional for our customers throughout the storm season.

If you have not done so already, please sign up for our SMS notifications to receive the latest information from NatPay. To sign up, login to your My.DirectDeposit.com account and go to Preferences to select your options for delivery.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Labor Day Holiday Notice

Monday, September 4, 2017 (Labor Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, August 29, 2017 through Monday, September 4, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Independence Day

Tuesday, July 4, 2017 (Independence Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Wednesday, June 28, 2017 through Tuesday, July 4, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Memorial Day

Monday, May 29, 2017 (Memorial Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, May 23, 2017 through Monday, May 29, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Presidents’ Day

Monday, February 20, 2017 (Presidents’ Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, February 14, 2017 through Monday,February 20, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Martin Luther King Jr. Day

 

Monday, January 16, 2017 (Martin Luther King Jr. Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, January 10, 2017 through Monday, January 16, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Christmas & New Years

Monday, 12/26/2016, Christmas Day (observed): 
NatPay Closed

 Monday, 01/02/2017, New Years Day (observed): 
NatPay Closed

If you have a file transmission that falls between the dates of Tuesday, December 20, 2016 through Monday, January 2, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.


REMINDER: Year End Bonus / Dividend Payments

The close of the year is rapidly approaching, which means payroll files will likely contain year-end bonus and dividend payments along with regular payroll.

Please remember to plan accordingly for these larger than normal payroll files:
  1. Check our holiday schedule to make sure you plan your timing and funding accordingly.
  2. Note that larger files might need to be funded by wire.
  3. Contact NatPay if your payroll files will be significantly larger than normal.
If either of the following two conditions apply, please plan to use one of the options outlined below.
  1. A payroll exceeds $500,000.
  2. A payroll includes one individual receiving more than $100,000.
Options:
  1. Send a wire for the entire amount of the payroll.
  2. Process the file in a 5-day time frame (See example below). If you choose this option, please contact NatPay’s Customer Service Department to let them know.

5-Day Processing Time Frame

Monday Tuesday Wednesday Thursday Friday
Processor sends file to NatPay. NatPay collects funds from employer’s account. Reserve Day. Reserve Day.
NatPay sends collected funds to employees’ accounts.
Collected funds deposited into employees’ accounts.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.