News / Updates / Blog

HOLIDAY NOTICE: Thanksgiving Day

Thursday, November 23, 2017 (Thanksgiving Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Friday, November 17, 2017 through Thursday, November 23, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

FRAUD ALERT: Hacked Email Accounts

NatPay would like to alert our ACH and Professional Payroll Processing customers that there has been an increase in fraudulent activity concerning hacked email accounts.

Clients of Professional Payroll Processors are noticing that some of their email accounts are being compromised, and fraudulent emails are being sent on their behalf to their payroll processor to make direct deposits to fraudulent bank accounts.

To help thwart fraudulent activity of this kind, processors should be aware of some red flags:

  • Out of cycle payrolls
  • Larger than normal single deposits
  • Large payroll requests for new employees, or existing employees with a new bank account

Processors should call their clients for confirmation if anything seems odd or irregular.

Help spread the word to keep email accounts safe. Here are several good practices to abide by:

  • Never share your password with anyone
  • Always log out of your email account when not in use especially on a shared computer
  • Change account passwords on a regular basis
  • Never write down a password
  • Use a password manager like LastPass to help organize and secure passwords
  • Use uppercase and lowercase letters, numbers, and punctuation to make strong passwords

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Columbus Day

Monday, October 9, 2017 (Columbus Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, October 3, 2017 through Monday, October 9, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Hurricane Irma Update

Hurricane Irma may affect communication services in Tampa and throughout the state of Florida this weekend and during the beginning of next week. Please note that NatPay’s customer service response times may be delayed during this time. Please leave us a voicemail or contact us via email should you need to contact us. We will respond as soon as possible.

NatPay is prepared with a full contingency plan, and has tested procedures in place so that critical operations remain functional for our customers throughout the storm season.

If you have not done so already, please sign up for our SMS notifications to receive the latest information from NatPay. To sign up, login to your My.DirectDeposit.com account and go to Preferences to select your options for delivery.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Weather Alert: Hurricane Season


Hurricane season is here, and it has been an active one so far. NatPay is prepared with a full contingency plan, and has tested procedures in place so that critical operations remain functional for our customers throughout the storm season.

If you have not done so already, please sign up for our SMS notifications to receive the latest information from NatPay. To sign up, login to your My.DirectDeposit.com account and go to Preferences to select your options for delivery.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Labor Day Holiday Notice

Monday, September 4, 2017 (Labor Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, August 29, 2017 through Monday, September 4, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Independence Day

Tuesday, July 4, 2017 (Independence Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Wednesday, June 28, 2017 through Tuesday, July 4, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Memorial Day

Monday, May 29, 2017 (Memorial Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, May 23, 2017 through Monday, May 29, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Presidents’ Day

Monday, February 20, 2017 (Presidents’ Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, February 14, 2017 through Monday,February 20, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Martin Luther King Jr. Day

 

Monday, January 16, 2017 (Martin Luther King Jr. Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, January 10, 2017 through Monday, January 16, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Christmas & New Years

Monday, 12/26/2016, Christmas Day (observed): 
NatPay Closed

 Monday, 01/02/2017, New Years Day (observed): 
NatPay Closed

If you have a file transmission that falls between the dates of Tuesday, December 20, 2016 through Monday, January 2, 2017 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.


REMINDER: Year End Bonus / Dividend Payments

The close of the year is rapidly approaching, which means payroll files will likely contain year-end bonus and dividend payments along with regular payroll.

Please remember to plan accordingly for these larger than normal payroll files:
  1. Check our holiday schedule to make sure you plan your timing and funding accordingly.
  2. Note that larger files might need to be funded by wire.
  3. Contact NatPay if your payroll files will be significantly larger than normal.
If either of the following two conditions apply, please plan to use one of the options outlined below.
  1. A payroll exceeds $500,000.
  2. A payroll includes one individual receiving more than $100,000.
Options:
  1. Send a wire for the entire amount of the payroll.
  2. Process the file in a 5-day time frame (See example below). If you choose this option, please contact NatPay’s Customer Service Department to let them know.

5-Day Processing Time Frame

Monday Tuesday Wednesday Thursday Friday
Processor sends file to NatPay. NatPay collects funds from employer’s account. Reserve Day. Reserve Day.
NatPay sends collected funds to employees’ accounts.
Collected funds deposited into employees’ accounts.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Thanksgiving Day

Thursday, November 24, 2016 (Thanksgiving Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Friday, November 18, 2016 through Thursday, November 24, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.


REMINDER:

Year End Bonus / Dividend Payments

The close of the year is rapidly approaching, which means payroll files will likely contain year-end bonus and dividend payments along with regular payroll.

Please remember to plan accordingly for these larger than normal payroll files:

  1. Check our holiday schedule to make sure you plan your timing and funding accordingly.
  2. Note that larger files might need to be funded by wire.
  3. Contact NatPay if your payroll files will be significantly larger than normal.
If either of the following two conditions apply, please plan to use one of the options outlined below.
  1. A payroll exceeds $500,000.
  2. A payroll includes one individual receiving more than $100,000.
Options:
  1. Send a wire for the entire amount of the payroll.
  2. Process the file in a 5-day time frame (See example below). If you choose this option, please contact NatPay’s Customer Service Department to let them know.

5-Day Processing Time Frame

Monday Tuesday Wednesday Thursday Friday
Processor sends file to NatPay. NatPay collects funds from employer’s account. Reserve Day. Reserve Day.
NatPay sends collected funds to employees’ accounts.
Collected funds deposited into employees’ accounts.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Veterans Day

Friday, November 11, 2016 (Veterans Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

Because this holiday is two business days before November 15, and also on a Friday, this holiday is likely to have a large impact on your payroll scheduling. Please begin planning now. 

Employees that would normally be paid on Friday, November 11, 2016 will need to be paid on Thursday, November 10, 2016. Funding will also need to be adjusted accordingly.

Payrolls for employees paid on the 15th of the month will need to be funded one day earlier than normal.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Columbus Day

Monday, October 10, 2016 (Columbus Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, October 4, 2016 through Monday, October 10, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Labor Day

If you have a file transmission that falls between the dates of Tuesday, August 30, 2016 through Monday, September 5, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

COMING SOON: Two-Factor Authentication for Additional Security on My.DirectDeposit.com

In this age of phishing attacks and identity thefts, relying on a login password alone does not guarantee online security. No matter how strong or complex your primary password might be, an online account stands the risk of a breach if a password happens to fall into the wrong hands.

With hundreds of thousands of users relying on NatPay for ACH services, ensuring information security is an important priority for us.

My.DirectDeposit.com not only helps you to run your business, it holds some of your sensitive business data, which is why NatPay will be offering Two-Factor Authentication to our customers as an additional security option towards the end of August 2016.

Two-Factor Authentication adds an additional layer of protection to your My.DirectDeposit.com account so that you may rest assured that access to your account is safe and secure.

What is Two-Factor Authentication (2FA)?

2FA provides an additional layer of security to access your account. It requires two successive factors: ‘something you know’ (your password) and ‘something you have access to’ (your mobile phone or email address, for example). 2FA helps to greatly reduce account compromises due to phishing attacks and other online frauds.

How Does 2FA Work?

Once 2FA is enabled, you first log into your NatPay account with the usual credentials. You will then receive a uniquely-generated verification code to your phone as an SMS text message, or a specified email address which you then enter on My.DirectDeposit.com to complete the login process.

Two-Factor Authentication

Optional, But Highly Recommended 

2FA is completely optional. But, from a security standpoint, 2FA is highly recommended. Security benefits of 2FA far outweigh the minor inconvenience of having to authenticate through a two-step process.

HOLIDAY NOTICE: Independence Day

Monday, July 4, 2016 (Independence Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, June 28, 2016 through Monday, July 4, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Memorial Day

Monday, May 30, 2016 (Memorial Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, May 24, 2016 through Monday, May 30, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Presidents’ Day

Monday, February 15, 2016 (Presidents’ Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, February 9, 2016 through Monday, February 15, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Martin Luther King Jr. Day

Monday, January 18, 2016 (Martin Luther King Jr. Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, January 12, 2016 through Monday, January 18, 2016 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.