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FRAUD ALERT: Hacked Email Accounts

NatPay would like to alert our ACH and Professional Payroll Processing customers that there has been an increase in fraudulent activity concerning hacked email accounts.

Clients of Professional Payroll Processors are noticing that some of their email accounts are being compromised, and fraudulent emails are being sent on their behalf to their payroll processor to make direct deposits to fraudulent bank accounts.

To help thwart fraudulent activity of this kind, processors should be aware of some red flags:

  • Out of cycle payrolls
  • Larger than normal single deposits
  • Large payroll requests for new employees, or existing employees with a new bank account

Processors should call their clients for confirmation if anything seems odd or irregular.

Help spread the word to keep email accounts safe. Here are several good practices to abide by:

  • Never share your password with anyone
  • Always log out of your email account when not in use especially on a shared computer
  • Change account passwords on a regular basis
  • Never write down a password
  • Use a password manager like LastPass to help organize and secure passwords
  • Use uppercase and lowercase letters, numbers, and punctuation to make strong passwords

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.