HOLIDAY NOTICE REMINDER: Christmas & New Year’s

Christmas Hours:

Wednesday, December 25, 2013 (Christmas Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Thursday, December 19, 2013 through Wednesday, December 25, 2013 you may need to transmit one day earlier than your normally-scheduled transmission date.

Also, both NatPay and our processing banks will be closing early on Tuesday, December 24, 2013 (Christmas Eve) at 2 p.m. ET. All files and wires received after 2 p.m. ET will be processed on Thursday, December 26, 2013.

New Year’s Hours:

Wednesday, January 1, 2014 (New Year’s Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Thursday, December 26, 2013 through Wednesday, January 1, 2014 you may need to transmit one day earlier than your normally-scheduled transmission date.

Also, NatPay’s banks that process bank wires will be closing early on Tuesday, December 31, 2013 (New Year’s Eve) at 4 p.m. ET. All bank wires received after 4 p.m. ET will be processed on Thursday, January 2, 2014. (Please note that NatPay will be open normal hours New Year’s Eve.)

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

NOTICE: System Maintenance / Upgrades

NatPay will be performing scheduled maintenance on our internal processing systems this weekend:

Saturday, 12/14/13 from 5 a.m. until 2 p.m. ET

During this time period, NatPay’s online services may only be available intermittently, or will display a “maintenance mode” message while we perform the system upgrades. Please plan accordingly if you feel that this service schedule will affect you.

If you have any questions, please contact NatPay’s Customer Service department via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Thanksgiving Day

HOLIDAY NOTICE:

Thanksgiving Day

Thursday, November 28, 2013 (Thanksgiving Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Friday, November 22, 2013 through Thursday, November 28, 2013 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Columbus Day

Monday, October 14th, 2013 (Columbus Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, October 8th, 2013 through Monday, October 14th, 2013 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Labor Day

Monday, September 2nd, 2013 (Labor Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, August 27th, 2013 through Monday, September 2nd, 2013 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Independence Day

HOLIDAY NOTICE:

Independence Day

Thursday, July 4th, 2013 (Independence Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Friday, June 28th, 2013 through Thursday, July 4th, 2013 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

NOTICE: System Maintenance / Upgrades

NOTICE:
System Maintenance / Upgrades

NatPay will be performing scheduled maintenance on our internal processing systems this coming Sunday:

6/23/2013

8 a.m. to 8 p.m. ET

If you have any questions, please contact NatPay’s Customer Service department via our online form, by email at [email protected], or by calling 813-222-0333.

Email Phishing Alert

If you are receiving emails that look like Transmission Verification Reports from NatPay, and you are currently NOT a customer, please note that these emails are fraudulent email phishing attempts. Please disregard these emails, and mark them as spam in your email program. Do not click any links in these emails.

If you are a current NatPay customer, please note that all valid Transmission Verification Reports and other processing system emails ONLY come from the following domains: @natpay.com, @nationalpayment.com, @doculivery.com, and @ezstub.com. NatPay customers should ALWAYS verify account numbers, company names, etc. when reviewing questionable emails.

Email Examples:

Correct “from” email address example: reports@natpay.com

Incorrect “from” email address example: ladcg@customercare.natpay.com

HOLIDAY NOTICE: Memorial Day

HOLIDAY NOTICE:

Memorial Day

Monday, May 27th, 2013 (Memorial Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, May 21st, 2013 through Monday, May 27th, 2013 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

New Extended Hours for Direct Deposit / ACH Customers

NatPay is excited to announce new, extended hours for Direct Deposit / ACH customers!

In order to accommodate a thriving West Coast customer base as well as provide valuable processing time to customers in all time zones, National Payment Corporation (NatPay) recently adopted a new operating schedule that gives payroll administrators more time to process their payroll.

NatPay’s Direct Deposit / ACH customers now have until to 9:45 p.m. ET to submit files to NatPay for processing that day.

For more information, please contact Customer Support.

NOTICE: System Maintenance / Upgrades

NatPay will be performing scheduled maintenance on our ACH Direct Deposit and EZStub pay stub systems during Presidents Day weekend:

8 a.m. ET 2/16/13 – 8 a.m. ET 2/17/13

During this 24-hour time period, these online services will only be available intermittently while we perform the system upgrades. Please plan accordingly if you feel that this service schedule will affect you.

If you have any questions, please contact NatPay’s Customer Service department via our online form, by email at [email protected], or by calling 813-222-0333.

NEW: Early Return-Item Notices

Starting February 2013, NatPay will begin providing Direct Deposit customers with new, early return-item notices.

For your convenience, these notices will be sent out during a.m. hours each business day to alert you about any upcoming return items. These notices will also contain detailed information about each return item.

Please note that all return items will continue to be processed normally.

NatPay strives to communicate quickly and efficiently with our customers, and is confident that these new notices will be an added benefit to you, and help streamline your payroll processes.

If you have any questions, please contact NatPay’s Customer Service department via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Presidents Day

Monday, February 18th, 2013 (Presidents Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, February 12th, 2013 through Monday, February 18th, 2013 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Holiday Notice: Martin Luther King, Jr’s Day

Holiday Notice: Martin Luther King, Jr’s Day

Monday, January 21, 2013 (Martin Luther King, Jr’s Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, January 15, 2013 through Monday, January 21, 2013 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Invoicing Update: New 2013 Invoicing Schedule

Starting in 2013, NatPay will begin using a new invoicing schedule to simplify monthly cut-off dates, and speed up invoice delivery to our customers.

The new invoicing cut-off date will now be the last Friday of each month starting January 2013.

If you have any questions, please contact Lisa Legarreta via email at [email protected], or by calling 813-222-0333 x119.

December 2012 Holiday Notices:

Holiday Notice: Christmas Day

Tuesday, December 25, 2012 (Christmas Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Wednesday, December 19, 2012 through Tuesday, December 25, 2012 you may need to transmit one day earlier than your normally-scheduled transmission date.

Also, both the Federal Reserve and NatPay will be closing early on Monday, December 24 (Christmas Eve) at 2:50 p.m. ET. All files and wires received by NatPay after 2:50 p.m. ET will be processed on December 26, 2012.

Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Holiday Notice: New Year’s Day

Tuesday, January 1, 2013 (New Year’s Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Wednesday, December 26, 2012 through Tuesday, January 1, 2013 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

New ACH / Direct Deposit Report Designs

NatPay New Report Designs

Out with old, and in with the new! NatPay is redesigning the layouts of all the reports our customers receive, and will begin rolling out the the new reports designs over the next few weeks.

These new reports feature a cleaner, easier to read layout of all the same information that you are currently used to seeing.

Please note that NatPay will also be phasing out the plain-text versions of the reports in favor of the new, modern HTML versions that you will soon begin to receive.

For those customers who receive PDF versions of the reports, the PDFs will match the HTML versions.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

After Hours / Emergency Contact Information

NatPay After Hours / Emergency Contact Information

With the holiday season right around the corner, NatPay would like to take this opportunity to request current after hours / emergency contact information for your organization.

Often, organizations and their employees operate on alternate schedules during the holidays, and the regular people we contact in the rare case of an issue may not be available, or the office might be closed. If NatPay has after hours / emergency contact information on file for your organization, it could save the day, and keep your funds moving properly.

Please contact NatPay’s Customer Service department to provide the requested contact information by calling 813-222-0333.

HOLIDAY NOTICE: Thanksgiving Day

Thursday, November 22, 2012 (Thanksgiving Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Friday, November 16, 2012 through Thursday, November 22, 2012 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Veterans Day

Monday, November 12, 2012 (Veterans Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as National Payment Corporation (NatPay).

If you have a file transmission that falls between the dates of Tuesday, November 6, 2012 through Monday, November 12, 2012 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE REMINDER: Christmas & New Year’s

Christmas Hours:

New Year’s Hours:

NOTICE: System Maintenance / Upgrades

HOLIDAY NOTICE: Thanksgiving Day

HOLIDAY NOTICE:

Thanksgiving Day

HOLIDAY NOTICE: Columbus Day

HOLIDAY NOTICE: Labor Day

HOLIDAY NOTICE: Independence Day

HOLIDAY NOTICE:

Independence Day

NOTICE: System Maintenance / Upgrades

NOTICE:
System Maintenance / Upgrades

Email Phishing Alert

HOLIDAY NOTICE: Memorial Day

HOLIDAY NOTICE:

Memorial Day

New Extended Hours for Direct Deposit / ACH Customers

NOTICE: System Maintenance / Upgrades

NEW: Early Return-Item Notices

HOLIDAY NOTICE: Presidents Day

Holiday Notice: Martin Luther King, Jr’s Day

Invoicing Update: New 2013 Invoicing Schedule

December 2012 Holiday Notices:

New ACH / Direct Deposit Report Designs

After Hours / Emergency Contact Information

HOLIDAY NOTICE: Thanksgiving Day

HOLIDAY NOTICE: Veterans Day

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