News / Updates / Blog

HOLIDAY NOTICE: Memorial Day

HOLIDAY NOTICE:

Memorial Day

Monday, May 25, 2015 (Memorial Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, May 19, 2015 through Monday, May 25, 2015 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Risk Management in the ACH World

Risk Management in the ACH World

By Steve Pereira, Vice President & General Manager of NatPay

You can’t pick up a business journal or industry magazine and not notice that fraud is definitely on the rise. It has always been a problem lurking on the edges of our businesses, but it has now become a daily worry and concern.

Risk management in the ACH world may seem quite daunting. Which is why it is critical to partner with an experienced ACH vendor that has a proven track record in loss mitigation.

Over the past 25 years NatPay has perfected several methods to combat criminal activity. Even though a multi-faceted approach is required to reduce risk and minimize fraud, there are a few simple rules to follow for effective risk management. Click here to download NatPay’s latest guide.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Presidents Day

Monday, February 16, 2015 (Presidents Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, February 10, 2015 through Monday, February 16, 2015 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

URGENT BULLETIN: Fraudulent ACH Activity

Professional Payroll Processors:

NatPay has noticed a group of criminals who have been moving from one Professional Payroll Processor to another in an attempt to defraud them by making ACH payrolls against stolen bank accounts. This group has completely compromised the banks accounts that they are using, and are able to verify pennies and pass most security checks.

NatPay is generally able to catch them if we are given time to properly underwrite the accounts before you try to send us the first payroll.

You are able to protect yourself by doing the following:

  • Do not take new accounts without meeting the customer.
  • Become suspicious when a new customer is rushing you to perform direct deposits. (Some processors do not allow a first payroll to go via ACH, and require checks to be issued.)
  • Become suspicious if all the pay amounts are even, or if the names are similar.
  • Become suspicious if the bank accounts for the employees are over 10 digits long. This indicates a Payroll PayCard. Money cannot be retrieved from a pay card.
  • Become suspicious if all of the employees use the same bank.
  • Become suspicious if the bank account for the business is with Bank Of America. This is apparently where the accounts have been stolen.

If all else fails, please take the time to call NatPay’s Operations department at 813-222-0333 with questions or concerns. NatPay is more than happy to perform the underwriting and notify you of any issues.

NatPay is also preparing an expanded guide on risk management in the ACH world that will be available soon.

Regards,
Steven F. Pereira
NatPay VP, GM, & Founding Member

HOLIDAY NOTICE: Martin Luther King Jr’s Day

Monday, January 19, 2015 (Martin Luther King Jr’s Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, January 13, 2015 through Monday, January 19, 2015 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Big Fish Payroll selects NatPay as Vendor of the Year

bigfish

December 22, 2014 – Each year Big Fish Payroll Services selects one vendor that they work with as their vendor of the year.  For 2014, Big Fish has selected NatPay.
Their decision is based upon several factors, including which company;
  • Offers great support to Big Fish employees
  • Is easy to work with
  • Is responsive to their clients during both the sales cycle and ongoing support
  • Increases the value of their client relationship with Big Fish
  • Has helped Big Fish client retention
  • Has helped Big Fish grow

“Your team is always helpful and responsive, and although it is unfair to acknowledge just a few because your entire team is helpful, special kudos to Dawn, Josh, Denise, Lucy, and Sarah. In the constantly changing banking and money movement landscape we are thankful for a helpful partner such as you. We remain committed to NatPay, and look forward to future software enhancements to make the process even easier than it is today.”

Justin Dignam, Founder & CEO – Big Fish Payroll Services

HOLIDAY NOTICE: Christmas / New Year’s Day

Wednesday, December 24th, 2014 (Christmas Eve) NatPay and its banks will be closing early at 2. p.m. ET. All files and wires must be received by 1 p.m. ET to be processed on time. All items received after 1 p.m. will be processed on Friday, December 26th, 2014.

Thursday, December 25, 2014 (Christmas Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

Thursday, January 1, 2015 (New Year’s Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Friday,December 19, 2014 through Thursday, January 1, 2015 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Thanksgiving Day

Thursday, November 27, 2014 (Thanksgiving Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Friday,November 21, 2014 through Thursday, November 27, 2014 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Veterans Day

HOLIDAY NOTICE:

Veterans Day

Tuesday, November 11, 2014 (Veterans Day) is a Federal Banking Holiday.The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Wednesday,November 5, 2014 through Tuesday, November 11, 2014 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Online W-2s for 2014

Online W-2s for 2014

With the 2014 W-2 season rapidly approaching, NatPay is striving to make it as easy as possible for our customers.

There are several service and printing options available this year. Please visit natpay.com/support/w2-2014 to read about this year’s options, and select the ones that work best for your organization.

Please make your selections by November 14th, 2014.

For more information about 2014 W-2 services, please contact your Doculivery Support Specialist Lisa Legarreta by phone at 813-222-0333 x119, or by email at [email protected].

HOLIDAY NOTICE: Columbus Day

HOLIDAY NOTICE:

Columbus Day

Monday, October 13, 2014 (Columbus Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, October 7, 2014 through Monday, October 13, 2014 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Enhanced Direct Deposit Features

NatPay is excited to announce several new features and enhancements to our Direct Deposit processing systems. These updates include:

• Completion of the Returns System upgrade
• Downloadable returns in spreadsheet format
•  Enhanced system security features
• Improved wire-client management

Returns System Upgrade

NatPay has recently completed the upgrades to the Returns System to boost productivity, and process returns with greater precision.

Downloadable Returns

Beginning 09/09/2014 NatPay will offer our payroll processors the ability to download their returns as a spreadsheet from my.directdeposit.com.

If you have returns, a spreadsheet will be available each morning that shows your returns for the day. After NatPay’s first closeout, around 5:00 p.m. ET, a second spreadsheet will be available outlining the resolution details for each return.

Enhanced System Security Features

For enhanced security and functionality, NatPay’s Direct Deposit processing systems now support multiple, unique login IDs for a client’s account. Each unique login ID may have its own password, and varying degrees of permissions set for controlled system access.

Please note that beginning in October 2014, ONLY the payroll processors that are setup for enhanced system security will have the ability to use the Manual Entry feature of the system.

Improved Wire-Client Management

If you upload a file to my.directdeposit.com for a client marked asALWAYS wire, the system will ask you to confirm that this is a wire client. Additionally, you will have the option to change the funding method for this particular file to ACH. Please keep in mind that normal timing limitations apply.

Processors who have clients that OCCASIONALLY wire funds will be able to designate a batch as a wire batch while doing the upload beginning on 09/09/2014.


To see demonstrations of the new features, or signup for those that you are interested in, please contact:

Dawn Cafaro
[email protected]
813.222.0333 x104

NOTICE: Doculivery System Maintenance / Upgrades

NatPay will be performing scheduled maintenance on our Doculivery systems this weekend:

Saturday, 08/23/14 from 7 a.m. until 4 p.m. ET

During this time period, NatPay’s Doculivery services may only be available intermittently, or will display a “maintenance mode” message while we perform the system upgrades. Please plan accordingly if you feel that this service schedule will affect you.

If you have any questions, please contact NatPay’s Customer Service department via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Labor Day

Monday, September 1, 2014 (Labor Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, August 26, 2014 through Monday, September 1, 2014 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Independence Day

HOLIDAY NOTICE:

Independence Day

Friday, July 4, 2014 (Independence Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Monday, June 30, 2014 through Friday, July 4, 2014 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

EXTENDED HOURS: Thursday, June 5, 2014

EXTENDED HOURS:

Thursday, June 5, 2014

NatPay will be extending the Direct Deposit / ACH file upload deadline until 10:30 p.m. ET on Thursday, June 5, 2014 in acknowledgement of the Jewish holiday Shavuot.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

New, Wire Transfer Draw-Down Services from NatPay

 Reverse Wires

National Payment Corporation (NatPay) now offers Wire Transfer Draw-Down Services (Reverse Wires) to our Professional Payroll Processors (PPPs).

What is a Reverse Wire?

A Reverse Wire authorizes NatPay to withdraw funds from a PPP client’s account via a wire transfer based on the client’s pre-approval.

A Reverse Wire wire is initiated by the recipient of the funds (NatPay), rather than by the PPP client.

Benefits of a Reverse Wire

Convenience. Once the Reverse Wire has been set up, there is no additional time or effort required from a PPP client for each wire.

Good Funds. A wire, whether Reverse Wire or standard, is considered “good funds” and mitigates risk for a PPP.

Getting Started with Reverse-Wire Services

It is easy to get started with NatPay’s Reverse-Wire Services. Start by filling out the form below to let us know that your are interested. We will then contact you with more information.

Submitting...

HOLIDAY NOTICE: Memorial Day

HOLIDAY NOTICE:

Memorial Day

Monday, May 26, 2014 (Memorial Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, May 20, 2014 through Monday, May 26, 2014 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Heartbleed Bug Courtesy Notice

A significant flaw named the “Heartbleed Bug” has been discovered and poses a large security threat to the internet as a whole. The Heartbleed bug is present in the software library OpenSSL which is used by many websites to privately send data to and from an internet server.

All NatPay websites’ SSL certificate end points were not vulnerable to the Heartbleed bug when it was publicly disclosed on April 7th 2014.

Any secure communication with our servers would not be affected by any attacks following the public disclosure of the Heartbleed bug.

If you have any questions or concerns, please contact NatPay.

– NatPay

HOLIDAY NOTICE: Presidents Day

Monday, February 17, 2014 (Presidents Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, February 11, 2014 through Monday, February 17, 2014 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.