News / Updates / Blog

HOLIDAY NOTICE: Martin Luther King Jr’s Day

Monday, January 20, 2014 (Martin Luther King Jr’s Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, January 14, 2014 through Monday, January 20, 2014 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE REMINDER: Christmas & New Year’s

Christmas Hours:

Wednesday, December 25, 2013 (Christmas Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Thursday, December 19, 2013 through Wednesday, December 25, 2013 you may need to transmit one day earlier than your normally-scheduled transmission date.

Also, both NatPay and our processing banks will be closing early on Tuesday, December 24, 2013 (Christmas Eve) at 2 p.m. ET. All files and wires received after 2 p.m. ET will be processed on Thursday, December 26, 2013.

New Year’s Hours:

Wednesday, January 1, 2014 (New Year’s Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Thursday, December 26, 2013 through Wednesday, January 1, 2014 you may need to transmit one day earlier than your normally-scheduled transmission date.

Also, NatPay’s banks that process bank wires will be closing early on Tuesday, December 31, 2013 (New Year’s Eve) at 4 p.m. ET. All bank wires received after 4 p.m. ET will be processed on Thursday, January 2, 2014. (Please note that NatPay will be open normal hours New Year’s Eve.)

Please review your calendar to see if these dates and times affect you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

NOTICE: System Maintenance / Upgrades

NatPay will be performing scheduled maintenance on our internal processing systems this weekend:

Saturday, 12/14/13 from 5 a.m. until 2 p.m. ET

During this time period, NatPay’s online services may only be available intermittently, or will display a “maintenance mode” message while we perform the system upgrades. Please plan accordingly if you feel that this service schedule will affect you.

If you have any questions, please contact NatPay’s Customer Service department via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Thanksgiving Day

HOLIDAY NOTICE:

Thanksgiving Day

Thursday, November 28, 2013 (Thanksgiving Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Friday, November 22, 2013 through Thursday, November 28, 2013 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Columbus Day

Monday, October 14th, 2013 (Columbus Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, October 8th, 2013 through Monday, October 14th, 2013 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

PRESS RELEASE: NatPay Provides New Payroll Optimization Service Reducing G&A Costs for Payroll Professionals

National Payment Corporation (NatPay) has recently started offering clients a new payroll optimization service that provides immediate savings by drastically reducing the number of per-item charges that payroll professionals encounter with their banks on an ongoing basis.

NatPay’s Payroll Optimizer service is a huge benefit for many payroll clients that undergo an optimization review to find out if they are a candidate for reduced per-item fees that ultimately reduce G&A costs. Payroll processors currently using MPAY or Millennium software are seeing the optimization process work effectively by having NatPay combine individual credit entries into one entry for the bank. The result is that processors are only being charged by their bank for one entry instead of hundreds or thousands which results in substantial savings for payroll processors.

“WPS Payroll has been using NatPay’s Payroll Optimizer service for 2 ½ weeks, and in that time, the service has reduced the number of transactions clearing our bank accounts by over 1000 entries! Reconciliation now takes much less time every day, and has saved us from paying a substantial amount in bank charges. The Payroll Optimizer service has more than lived up to our expectations. We would highly recommend it to anyone in the payroll industry,” said Andy Telanoff, President of WPS Payroll.

The Payroll Optimizer service is currently available for MPAY and Millennium software users.  NatPay clients using other software packages should take advantage of an optimization review by NatPay to discuss options for optimizing your particular payroll processes to easily save time and money. NatPay prides itself on its abilities to work closely with payroll professionals for an optimal payroll process that’s right for them, and results in lower general and administrative costs now and in the future.

“New payroll services like Payroll Optimizer, continue NatPay’s tradition of providing its clients with partner-like services that originate from client requests. Try calling a bank and asking them to create a service that will save you money and see what happens,” states Jim Hagen, VP of Sales for NatPay.

“Exemplar service for our clients after the sell is of the utmost importance for the entire NatPay team. Timely, one-on-one human support is always available by phone or email so that clients always receive the level of high-quality service that they have come to expect and deserve. We are always focused on improving the NatPay experience for our clients which they appreciate,” says Steve Pereira, VP & General Manager for NatPay.

HOLIDAY NOTICE: Labor Day

Monday, September 2nd, 2013 (Labor Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, August 27th, 2013 through Monday, September 2nd, 2013 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Independence Day

HOLIDAY NOTICE:

Independence Day

Thursday, July 4th, 2013 (Independence Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Friday, June 28th, 2013 through Thursday, July 4th, 2013 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

NOTICE: System Maintenance / Upgrades

NOTICE:
System Maintenance / Upgrades

NatPay will be performing scheduled maintenance on our internal processing systems this coming Sunday:

6/23/2013

8 a.m. to 8 p.m. ET

During this time period, NatPay’s online services may only be available intermittently, or will display a “maintenance mode” message while we perform the system upgrades. Please plan accordingly if you feel that this service schedule will affect you.

If you have any questions, please contact NatPay’s Customer Service department via our online form, by email at [email protected], or by calling 813-222-0333.

Email Phishing Alert

If you are receiving emails that look like Transmission Verification Reports from NatPay, and you are currently NOT a customer, please note that these emails are fraudulent email phishing attempts. Please disregard these emails, and mark them as spam in your email program. Do not click any links in these emails.

If you are a current NatPay customer, please note that all valid Transmission Verification Reports and other processing system emails ONLY come from the following domains: @natpay.com, @nationalpayment.com, @doculivery.com, and @ezstub.com. NatPay customers should ALWAYS verify account numbers, company names, etc. when reviewing questionable emails.

Email Examples:

Correct “from” email address example: reports@natpay.com

Incorrect “from” email address example: ladcg@customercare.natpay.com

 

 

Reverse Wires White Paper

reverse-wires

NatPay’s new Reverse Wires White is now available upon request. It discusses the intricacies of the subject matter, and how they work in regards to NatPay. Click here to obtain this white paper in PDF format.

HOLIDAY NOTICE: Memorial Day

HOLIDAY NOTICE:

Memorial Day

Monday, May 27th, 2013 (Memorial Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, May 21st, 2013 through Monday, May 27th, 2013 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

New Extended Hours for Direct Deposit / ACH Customers

NatPay is excited to announce new, extended hours for Direct Deposit / ACH customers!

In order to accommodate a thriving West Coast customer base as well as provide valuable processing time to customers in all time zones, National Payment Corporation (NatPay) recently adopted a new operating schedule that gives payroll administrators more time to process their payroll.

NatPay’s Direct Deposit / ACH customers now have until to 9:45 p.m. ET to submit files to NatPay for processing that day.

For more information, please contact Customer Support.

NatPay Successfully Completes SSAE 16 Type 2 Audit Examination

National Payment Corporation (NatPay), an application service provider specializing in online document management systems and ACH solutions, is pleased to announce that they have recently completed a SSAE 16 Type 2 service audit examination, formerly known as a SAS 70 II audit, of their services. The audit was performed by a nationally-recognized, independent auditing firm, and was completed in January 2013. Included in the scope of the audit were NatPay’s data input and validation controls. The general controls that support these activities were also examined.

SSAE 16 is an acronym for the American Institute of Certified Public Accountants (AICPA) Statement on Standards for Attestation Engagements No. 16, titled Reports on the Controls at a Service Organizations. SSAE 16 defines the professional standards used by a service auditor to assess the internal controls of a service organization and issue a service auditor’s report.

In order to complete the audit, NatPay management developed control objectives for the significant areas of internal control that support NatPay’s services. The control objectives in the 2012 report addressed each of the following areas:

  • Control Environment
  • Physical Security
  • Environmental Protection
  • Computer Operations
  • Information Security
  • Application Change Control
  • Data Communications
  • Data Input and Validation

NatPay’s service auditor performed extensive testing of the control activities that have been implemented by NatPay to help ensure that all control objectives are met. Following this rigorous examination, the auditing firm was able to issue an unqualified opinion regarding each of the areas described above.

“Our commitment to security is evident by our third examination. This is in addition to other independent audit examinations that NatPay has completed since its inception in 1991,” stated Steve Pereira, Vice President and General Manager. “Our goal is to provide our customers the best possible service with the upmost attention to security that they expect and deserve. Completing SSAE 16 examinations is our proof of statement to this dedication.”

The SSAE 16 Type 2 audit report is designed to provide clients with a certain level of assurance regarding the controls that are maintained by NatPay management.  The SSAE 16 Type 2 report addresses all five components of internal controls, namely the control environment, risk assessment activities, control activities, information and communication systems, and monitoring activities.

Furthermore, NatPay’s management understands the ever-increasing importance of corporate governance, as well as the impact of the organization’s services on our clients’ system of internal controls. The successful completion of the 2012 SSAE 16 Type 2 examination is only part of NatPay’s continued commitment to maintaining a high level of internal control. NatPay has engaged its service auditor in a long-term contract whereby NatPay has and will undergo auditing on an annual basis.

About NatPay 
NatPay has been servicing clients since 1991 as an ACH solution and online document management provider. NatPay provides top-quality data consolidation services as a SaaS (Software as a Service) for online reporting and online data maintenance services to our clients with custom systems. NatPay specializes in meeting client-specific requirements in a highly-responsive manner. From our inception, NatPay has helped its clients with cost reductions from AP/AR to HR and e-statement delivery and management.

NOTICE: System Maintenance / Upgrades


NatPay will be performing scheduled maintenance on our ACH Direct Deposit and EZStub pay stub systems during Presidents Day weekend:

8 a.m. ET 2/16/13 – 8 a.m. ET 2/17/13



During this 24-hour time period, these online services will only be available intermittently while we perform the system upgrades. Please plan accordingly if you feel that this service schedule will affect you.

If you have any questions, please contact NatPay’s Customer Service department via our online form, by email at [email protected], or by calling 813-222-0333.

NEW: Early Return-Item Notices

 

Starting February 2013, NatPay will begin providing Direct Deposit customers with new, early return-item notices.

For your convenience, these notices will be sent out during a.m. hours each business day to alert you about any upcoming return items. These notices will also contain detailed information about each return item.

Please note that all return items will continue to be processed normally.

NatPay strives to communicate quickly and efficiently with our customers, and is confident that these new notices will be an added benefit to you, and help streamline your payroll processes.

If you have any questions, please contact NatPay’s Customer Service department via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Presidents Day

NatPay Holiday Notices

Monday, February 18th, 2013 (Presidents Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, February 12th, 2013 through Monday, February 18th, 2013 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Holiday Notice: Martin Luther King, Jr’s Day

Holiday Notice: Martin Luther King, Jr’s Day

NatPay Holiday Notices

Monday, January 21, 2013 (Martin Luther King, Jr’s Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Tuesday, January 15, 2013 through Monday, January 21, 2013 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Invoicing Update: New 2013 Invoicing Schedule

NatPay Holiday Notices

Starting in 2013, NatPay will begin using a new invoicing schedule to simplify monthly cut-off dates, and speed up invoice delivery to our customers.

The new invoicing cut-off date will now be the last Friday of each month starting January 2013.

If you have any questions, please contact Lisa Legarreta via email at [email protected], or by calling 813-222-0333 x119.

Case Study – Butler County Schools, Kentucky

 

Butler County Schools in Kentucky is a local school district with over 300 full-time  employees. Like many school systems today, Butler County schools were researching ways to save money, improve processes, and streamline their school system as a whole in order to fully maximize their budget. Like many other schools, paperless payroll solutions seemed to provide an answer to this problem.

“We wanted to eliminate paper pay stubs and W-2 forms, and give our employees access to them through a website,” stated Travis Johnson, Payroll Manager for Butler County schools. Johnson wanted to find a paperless statement solution that would be easy for employees to use, and also be secure so that employees’ pay information would be protected online. “We were looking for a product that was user friendly, cost effective, and very secure,” remarked Johnson.

After a thorough research process, Johnson chose NatPay for online pay stubs and W-2s. This decision was based on a variety of factors that all came together in support of NatPay’s Doculivery online pay stub and online W-2 services. It was paramount that the Doculivery system be easy to use, and simple for Butler County School employees to adopt. “Doculivery is very user friendly. Setup only takes a few minutes, and there is almost no learning curve,” said Johnson.

Having employee pay information online also meant that security was a top priority for Butler County school employees. “Many employees were initially concerned about the security of their pay information, but once they experienced how easy and secure the Doculivery system was to use, those fears went away. I was also concerned with disaster recovery and upload security, but all my concerns were put at ease when I learned about NatPay’s security features,” said Johnson.

NatPay has completed a SSAE 16 SOC 1 audit (formerly SAS 70 Type II) which means that very stringent security procedures are maintained on a daily basis. Doculivery clients are assured that their pay information is kept safe and secure using the latest, Industry-standard security protocols and encryption methods.

Many clients that search for paperless solutions are concerned with the integration process taking too many months to implement. Based on industry results, it takes 16 to 22 weeks to adopt an online pay stub process which is why Doculivery’s 6 to 8 week integration time period looks so attractive. This rapid implementation process allows many clients to realize a faster ROI. “Integration was simple. I got the programmers the reports out of Munis (our payroll software) and NatPay built the system around them.  Once we were set up, NatPay’s support staff walked me through the upload process. It was all very simple,” remarked Johnson.

The Group Administration features of Doculivery provided additional benefits for Butler County. Like other companies who have limited payroll personnel, the system must accommodate various levels of payroll staff using the system, and provide simple administrator functions that do not require a technical or IT representative.

“Since I am the only person with administrator rights (besides a person for backup) it was important that administration did not require a lot of time. Doculivery is simple. I can unlock someone, or update an employee very quickly,” said Johnson. “I was told that if I could get the information to NatPay, then the programmers could make Doculivery do what I needed it to do. So far, they have come through 100% of time.”

After using the Doculivery system for a few months, Butler County Schools anticipates a significant savings over conventional paper methods. “By just using Doculivery for online pay stubs and W-2s, we are able to project about a 50% savings from the old way of printing paper stubs. We are saving on the paper for stubs and W-2s, as well as the ink used to print them, and also on all of the postage costs,” remarked Johnson.

Employee feedback from Butler County school employees has been quite favorable. “Everyone is uneasy about change, but after we rolled out Doculivery online pay stubs, I can say that I haven’t had anyone complain about them. I have even heard from some of my employees that I was worried about saying how simple the system is,” said Johnson.

Now that Butler County school District is enjoying tremendous savings by adopting Doculivery online pay stubs and W-2s, Johnson intends to increase their paperless projects for additional savings, and to further streamline their business processes.

“We are very happy customers, and are excited about using Doculivery for other paperless solutions in the future,” said Johnson.