NatPay constantly strives to improve security, and to streamline our processes so that we may continue providing the best possible ACH services. NatPay is excited to announce enhanced payroll funding withdrawal descriptions!

The new withdrawal descriptions now feature a description specific to each NatPay account that includes the unique NatPay account number.

An example of the new descriptions is shown below:

NATPAY-########

Please note that NatPay is currently rolling out the updates, and that all descriptions might not update at the same time.

In some cases, security restrictions may be in place on certain bank accounts that will require the appropriate bank to be notified about the new withdrawal description combination shown above. If this is the case, please contact the bank and let them know that any entry marked with the above description combination is legitimate.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.