News / Updates / Blog

December 2012 Holiday Notices:

Holiday Notice: Christmas Day

Tuesday, December 25, 2012 (Christmas Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Wednesday, December 19, 2012 through Tuesday, December 25, 2012 you may need to transmit one day earlier than your normally-scheduled transmission date.

Also, both the Federal Reserve and NatPay will be closing early on Monday, December 24 (Christmas Eve) at 2:50 p.m. ET. All files and wires received by NatPay after 2:50 p.m. ET will be processed on December 26, 2012.

Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.


 

Holiday Notice: New Year’s Day

Tuesday, January 1, 2013 (New Year’s Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Wednesday, December 26, 2012 through Tuesday, January 1, 2013 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

New ACH / Direct Deposit Report Designs

NatPay New Report Designs

Out with old, and in with the new! NatPay is redesigning the layouts of all the reports our customers receive, and will begin rolling out the the new reports designs over the next few weeks.

These new reports feature a cleaner, easier to read layout of all the same information that you are currently used to seeing.

Please note that NatPay will also be phasing out the plain-text versions of the reports in favor of the new, modern HTML versions that you will soon begin to receive.

For those customers who receive PDF versions of the reports, the PDFs will match the HTML versions.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

 

After Hours / Emergency Contact Information

NatPay After Hours / Emergency Contact Information

With the holiday season right around the corner, NatPay would like to take this opportunity to request current after hours / emergency contact information for your organization.

Often, organizations and their employees operate on alternate schedules during the holidays, and the regular people we contact in the rare case of an issue may not be available, or the office might be closed. If NatPay has after hours / emergency contact information on file for your organization, it could save the day, and keep your funds moving properly.

Please contact NatPay’s Customer Service department to provide the requested contact information by calling 813-222-0333.

HOLIDAY NOTICE: Thanksgiving Day

NatPay Holiday Notices

Thursday, November 22, 2012 (Thanksgiving Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as NatPay.

If you have a file transmission that falls between the dates of Friday, November 16, 2012 through Thursday, November 22, 2012 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Veterans Day

NatPay Holiday Notice

Monday, November 12, 2012 (Veterans Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as National Payment Corporation (NatPay).

If you have a file transmission that falls between the dates of Tuesday, November 6, 2012 through Monday, November 12, 2012 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Transmission Verification Report Updates

NatPay has reworked the layout of the Transmission Verification Reports to make them easier to read, and to provide our customers with more useful information. The same information is still represented on the reports, but the location of some the information has changed as well as some of the report’s column headers.

Please note the changes outlined below:

  1. The total withdrawal amount that was originally shown in the Notes section at the top of the report is now clearly shown in the Transmission Details section below the Notes section.
  2. The Total Deposit Amount is now clearly shown next to the Total Withdrawal Amount in the Transmission Details section.
  3. In the Line Items section, the column titled Deposit Date is now titled Effective Entry Date.
  4. The Deposit Account Type column has been renamed Transaction Type, and now shows the account type, and whether the transaction is a deposit or withdrawal.
  5. Offset Entries are now included in the Line Items section.

For more information please contact NatPay’s Customer Service Department.

HOLIDAY NOTICE: Columbus Day

NatPay Holiday Notice

Monday, October 8, 2012 (Columbus Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, therefore National Payment Corporation (NatPay) will not be able to process any Direct Deposit transactions through the Federal Reserve system. Any Direct Deposit files submitted to NatPay on this day will not be processed through the Federal Reserve until the following business day.

NatPay Customer Service and other Operations representatives will though be available during normal business hours.

If you have a Direct Deposit file transmission that falls between the dates of Tuesday, October 2, 2012 through Monday, October 8, 2012 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us. If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

CLICK HERE TO READ MORE NATPAY NEWS / UPDATES

UPDATE: Payroll Funding Withdrawal Descriptions

NatPay constantly strives to improve security, and to streamline our processes so that we may continue providing the best possible ACH services. NatPay is excited to announce enhanced payroll funding withdrawal descriptions!

The new withdrawal descriptions now feature a description specific to each NatPay account that includes the unique NatPay account number.

An example of the new descriptions is shown below:

NATPAY-########

Please note that NatPay is currently rolling out the updates, and that all descriptions might not update at the same time.

In some cases, security restrictions may be in place on certain bank accounts that will require the appropriate bank to be notified about the new withdrawal description combination shown above. If this is the case, please contact the bank and let them know that any entry marked with the above description combination is legitimate.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

HOLIDAY NOTICE: Labor Day

 

NatPay Holiday Notice

Monday, September 3, 2012 (Labor Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as National Payment Corporation (NatPay).

If you have a file transmission that falls between the dates of Tuesday, August 28th, 2012 through Monday, September 3, 2012 you may need to transmit one day earlier than your normally-scheduled transmission date.

Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

UPDATE: Doculivery PDF Security Options

At NatPay, we strive to provide the highest level of security available for your clients and their employees’ pay information, and are excited to announce enhanced security options for PDF delivery via the Doculivery system.

Beginning October 1, 2012, the new PDF security options will be instated, and current PDF decryption methods will no longer be valid.

If you did not receive an email from NatPay concerning these PDF options, and you are a Doculivery pay stub or statements customer please contact:

Doculivery Support Specialist Lisa Legarreta:
813-222-0333 x119
[email protected]

New Direct Deposit Processor / Client Online Guide

NatPay’s Direct Deposit Processor Online Guide is now available.

This Direct Deposit Processor / Client Online Guide provides Processors with all of the information needed to get up and running with NatPay’s Direct Deposit Distribution services quickly and easily.

In this guide, you will find Direct Deposit features, pricing and timing options, as well as step-by-step setup instructions, helpful hints, and all of the documents that you will need to complete the setup process.

Follow this link to access the guide:

http://natpay.com/support/ppp-qsg/

New My.DirectDeposit.com Quick-Start Guide PDF

The new My.DirectDeposit.com Quick-start Guide is now available for download in PDF format in NatPay’s Download Center. This guide provides you with the basic quick-start information needed to log in and process your NACHA Direct Deposit files in no time at all via NatPay’s My.DirectDeposit.com website. Information is also provided in this guide about viewing reports, changing preferences, and using the convenient system utilities.

NatPay customer’s who normally upload a compatible NACHA direct deposit file to WebDirectDeposit.com or WebDirectDeposit.com may begin using My.DirectDeposit.com at any time.

For more information, contact NatPay today for a better way to pay!

NatPay Announces Extended Hours for Growing Number of ACH Customers

NatPay's New Extended Hours

Tampa, FL (February 10, 2012) – In order to accommodate a thriving West Coast customer base as well as provide valuable processing time to customers in all time zones, National Payment Corporation (NatPay) recently adopted a new operating schedule that gives payroll administrators more time to process their payroll.

“Based on our current growth, we’ve expanded our hours as a convenience to our ACH customers. They can now upload ACH payroll files until 8:50 p.m. ET starting February 13th, 2012. Customer support and technical support access has also been extended. In the past, we’ve gotten great feedback from our customers when NatPay has extended its hours before, especially from our friends on the West Coast, so naturally we are very excited about increasing our hours of operation once again,” explains Mark Williams, NatPay’s Marketing Director.

Many organizations have already made the switch to direct deposit and paperless pay stubs, but some still struggle to meet payroll submission deadlines. By extending their operating hours, NatPay is better able to accommodate growth into larger segments of the payroll processing ACH market. The new schedule also provides a critical advantage over traditional banking-based direct deposit models that force customers to adapt to standard banking hours, thereby failing to address the need for after-hours processing and live assistance – a key service that many banks simply cannot offer.

Since 1991, NatPay has become one of the nation’s largest independent Direct Deposit service providers. Today it remains one of the nation’s leading providers for all ACH distribution solutions. NatPay’s suite of paperless distribution solutions continues to expand, and now includes custom online document management solutions, online pay stubs, pay cards for employees without bank accounts, W-2s and other tax forms, electronic invoicing, and online billing with Click-To-Pay capabilities. By utilizing a fully-customizable SaaS (Software as a Service) platform that is SSAE 16 SOC 1 audited, NatPay’s ACH distribution services are safe, secure, and save employers time and money by eliminating tedious printing and envelope-stuffing processes.

“Per the recent changes to NACHA rules and regulations, NatPay fully understands that their customers need more time to get their work done since many are being asked to do more with less staff and fewer resources. NatPay simply wants to help their customers by giving them more time to send in their ACH files, and by giving them peace of mind that all compliance issues and and audit requirements are taken care of for them since NatPay has just completed a successful NACHA audit as well as the SSAE 16 SOC 1 audit,” says Williams.

For more information, please visit the NatPay website at http://natpay.com or call 1-800-927-6120 for a free demonstration.

ABOUT NATPAY:

NatPay was founded in 1991, and became the leading company to offer third-party processing of Direct Deposit for employee payroll. NatPay processes over $8 billion in employee direct deposits annually.

In 2000, NatPay introduced the first electronic pay stub branded as EZStub. In 2007, NatPay introduced Doculivery – a fully web-hosted SaaS (Software as a Service) delivery of enterprise resource solutions. This includes but is not limited to Payroll, AR/AP, full HR paperless functionality, CSR/CRM, and other marketing solutions.

NatPay is an innovator in the online document solutions industry with over 20 years of information distribution experience. We provide online document solutions to over 7,000 clients across the nation.

NatPay offers a comprehensive portfolio of payroll, human resource, and financial solutions with services that help clients do what they do best – run their business. With customized SaaS solutions and online document management services, NatPay provides their clients relief from administrative hassles so they can focus on their human resource needs and profitability by reducing G&A costs and streamlining business processes.

NatPay is bonded through two major insurance carriers and uses a third-party accounting firm to perform an annual audit of its records. We are also HIPAA compliant, and a SSAE 16 SOC 1 audited organization.

(c) 2012 NatPay. All product names are trademarks of their respective companies.

CONTACT INFORMATION:
Mark R. Williams, Marketing Director
NatPay
Phone: 813-222-0333 x6-155
Fax: 813-221-8651

Holiday Notice: Presidents Day

Monday, February 20th, 2012 (Presidents Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as National Payment Corporation (NatPay).

If you have a file transmission that falls between the dates of Tuesday, February 14th, 2012 through Monday, February 20th, 2012 you may need to transmit one day earlier than your normally-scheduled transmission date. Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Maintenance Notice: Doculivery Server Upgrades

On Saturday, January 14th, 2012 NatPay will be performing scheduled maintenance on Doculivery servers. Please note that Doculivery services will be intermittent throughout the day, and that W-2 files will not be able to be uploaded for processing.

We apologize in advance for any inconvenience that this may cause. If you have any questions about the scheduled maintenance, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Holiday Notice: Martin Luther King Jr. Day

Monday, January 16th, 2012 (Martin Luther King Jr. Day) is a Federal Banking Holiday. The Federal Reserve will be closed on this day, as well as National Payment Corporation (NatPay).

If you have a file transmission that falls between the dates of Tuesday, January 10th, 2012 through Monday, January 16th, 2012 you may need to transmit one day earlier than your normally-scheduled transmission date. Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Holiday Notice: Christmas / New Years

Monday, December 26th, 2011 and Monday, January 2nd, 2012 are Federal Banking Holidays. The Federal Reserve will be closed on these days, as well as National Payment Corporation (NatPay).

If you have a file transmission that falls between the dates of Tuesday, December 20th, 2011 through Monday, January 2nd, 2012 you may need to transmit one day earlier than your normally-scheduled transmission date. Please review your calendar to see if this affects you. If you don’t have a calendar, please contact us.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

NatPay Billing Update Notice

NatPay is revising its billing procedures to help provide clearer, more concise billing information to our customers.

Starting January 1st, 2012 billing will begin reflecting the actual transmission dates of your files. For example, if files are transmitted to NatPay on a Saturday, billing will reflect Saturday as the transmission date, and not NatPay’s “work-of-day” date.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.

Are you worried about the upcoming NACHA audit? NatPay can take care of the burden for you!

Are you worried about the upcoming NACHA audit? NatPay can take care of the burden for you.

ATTENTION PAYROLL PROCESSORS:

Are you prepared for the new, yearly NACHA audit?

NatPay has you covered.

If you process payroll for your customers and transmit their ACH files to a bank, then you are a third-party processor, and are subject to the new NACHA audit rules.

Don’t want to worry about it? Transmit your ACH files to NatPay, and you won’t be subject to the audit.

NatPay has completed the thorough audit that is due each December. We already meet all requirements set forth in the new ACH rules, so our customers may rest assured with confidence – today!

NatPay understands the complexity and risk associated with these new rules, and is happy to speak with you to answer all of the questions that you may have.

Contact us today for full details:

natpay.com/nacha-audit

Mark R. Williams
Marketing Director
813.222.0333 ext. 155
[email protected]

CheckMark, Inc. launches Payroll Services Nationwide

Fort Collins, CO – September 12, 2011 – In a novel way to help small business in this difficult economy, CheckMark, Inc. is offering Free Payroll Service until 2012 for all new payroll service clients who sign a 12-month service agreement. The offer is limited to employers with fewer than 50 employees located in Colorado, California, or Texas.

New payroll service clients can choose between three levels of service depending on the employer’s needs: Pay & File Complete, Pay & File Pro, and Basic Payroll.

CheckMark Pay & File Complete is the most extensive service and includes, online reporting, payroll services, tax filing, direct deposit, and online HR Support Center access. Payroll services can be customized for wage-type, departments, deductions, and garnishments as needed.  The service also files and pays federal, state, and local taxes for the employer. CheckMark guarantees tax filings are accurate and on-time. Employees can be paid with overnighted checks or direct deposit through NatPay, the nation’s largest independent provider of payroll distribution solutions.

CheckMark offers a unique combination of personal service, professional review, and online convenience. Employers can submit payroll hours online and a CheckMark payroll specialist will review each payroll before releasing it to the client for final approval. Clients have the convenience of online data submission and online access to reports.

After each payroll, secure, online reports are created for quick access by employers.  CheckMark Pay & File Pro includes the same features as CheckMark Pay & File Complete, except it does not include the online HR Support Center Access.

In addition to the full-service options, Basic Payroll is for a hands-on business-owner and includes online payroll submission and online reports.  After a company submits their payroll information online, CheckMark processes the data and prepares direct deposits, printable checks, and reports for filing taxes and paying employer expenses. Filing taxes is handled by the employer with Basic Payroll service.

CheckMark, Inc. was founded in 1984 in Colorado.  Its mission has been to provide affordable and accurate payroll and accounting solutions for small businesses. It began with accounting software for Macintosh® and has since expanded to include payroll software, 1099 software, MultiLedger accounting software, and payroll services. All software and services are compatible with the latest Macintosh® or Windows® operating systems.

Contact:

Terry Stone
[email protected]
724 Whalers Way, Building H-101
Fort Collins, CO 80525
Ph: 970-225-0522